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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

September 14, 2023

This place kept my car for months and when I got it back everything feel apart engine transmission etc. they are liars and thief. More

by krysniki2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barrett
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Sep 19, 2023 -

Diamond Ford responded

Thank you for your feedback, Krysniki. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

it was a great experience having car delivered. Tyler was awesome as well as the other person that helped. More

by angelahollis5658
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Flores, Tyler Hoffman
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Sep 18, 2023 -

Diamond Ford responded

Angela, thank you for taking the time to share your feedback regarding your experience at Diamond Ford and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Sep 18, 2023 -

angelahollis5658 responded

Thank you so much

September 14, 2023

I need my key replaced without me paying for it, I also refered a lady that also purchased a car I thank that deserve a free key. Thank you Mrs. Mobley 661 466 9186 More

by marthamobley0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Eric Reynolds, Eric Douglas
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Sep 19, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback, Martha. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 13, 2023

Good communication with service rep through the whole process. Feel like the repairs were performed exactly as promised. More

by SROD1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Sep 14, 2023 -

Diamond Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

You kept my car for 5 weeks. No loaner car. My 2017 ford escape needed a 2 nd engine! Service advisor Barret Howle terrible at returning calls. I picked up my car and had to read More

by NANCYCOTA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barret Howle SERVICE DEPT
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Sep 18, 2023 -

Diamond Ford responded

Nancy, I appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

Rene and Eric were very friendly, and accommodating. We traveled quite a ways to make the purchase with a trade in and they made the whole process very easy and quick. More

by jim@jksunlimitedinc.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Rene Flores
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Sep 14, 2023 -

Diamond Ford responded

Jim, thank you for the wonderful review and for traveling to Diamond Ford from quite a distance, I appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

Staff was friendly and courteous. Location was convenient. Has a very comfortable and clean lounge to sit and wait in, but very minimal help your self coffee service. More

by RICO.IBARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante and the service clerk guy I dont remember his name
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Sep 13, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

My appointment is in two days. Why are you sending this to me before the service is complete? More

by JCKJVELOTT
Recommend Dealer
No
Employees Worked With
I don't know anyone's name.
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Sep 15, 2023 -

Diamond Ford responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 12, 2023

Their still trying to find the major problem, but found another problem that needed fixing also! More

by WAYNE.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howel, Charles Heydon
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Sep 14, 2023 -

Diamond Ford responded

Wayne, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care. We are hard at work tying to get this situation with your vehicle situated and solved. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 11, 2023

I used the quick lane service on a Saturday, it was so easy and q quick even with no appt The staff was friendly and informative. More

by rosalinda Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane staff
Report | Print
Sep 13, 2023 -

Diamond Ford responded

Hello Rosalinda! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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