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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

September 11, 2023

Excellent service friends faster efficient and reliable Nice guy's 💪💪💪 recommended professionals dedication good service More

by fp04171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Palacios
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Sep 13, 2023 -

Diamond Ford responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 10, 2023

Rene was very friendly, and accommodating. Rene, Jamie and Eric made the whole process very easy and quick. More

by ponypalcasino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I would give Jamie in Sales and Tim in Finance both 5 stars , Hamid Sandoghdar, Rene Flores, Eric Douglas
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Sep 13, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 10, 2023

I really like dealing with Dan and Jessica because even though they are very busy they still respect and treat people like family and with great customer service. More

by BMW X3-28i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan G (service department)
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Sep 13, 2023 -

Diamond Ford responded

Thank you for this excellent review. I am so happy to hear that we could make you feel like a part of the Diamond Ford family with your recent service. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 10, 2023

Got me in and out quickly. Made it possible to get what I needed done. More

by WAKDUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos from both Palmdale and Lancaster service department.
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Sep 13, 2023 -

Diamond Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Very professional and courteous and I didn't have to wait long to have my vehicle returned to me. More

by KELLYEGIRL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
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Sep 12, 2023 -

Diamond Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly for the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

The staff there really do care about people car needs. Great job! I enjoy taking my car there. More

by jorgelramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berret howe, Brian Miller
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Sep 12, 2023 -

Diamond Ford responded

Jorge, thank you for your kind words. We feel our service department is what makes Diamond Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Great customer service and communication along with good turn around time to return my vehicle. More

by tilforddickson
Recommend Dealer
Yes
Employees Worked With
Brian Miller
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Sep 12, 2023 -

Diamond Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Service was quick and they throughly checked my vehicle for any potential problems. Barett is a great service advocate. More

by anickaphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barett
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Sep 12, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Barett does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Jess in the service department is awesome, she went over what was gonna be done and also checked on a recall I had on my 2017 Edge, she contacted me during the repair and made recommendations on parts neede More

by RTRANGE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
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Sep 12, 2023 -

Diamond Ford responded

We are truly grateful for this awesome review! I am thrilled that Jess was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

All of the personnel, especially Barret, were very professional and courteous in dealing with my issues. He explained everything in detail and provided updates along the way and finished the job quick More

by Dvanproyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret M.
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Sep 12, 2023 -

Diamond Ford responded

Thank you for the awesome feedback! Barret is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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