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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

September 01, 2023

Jessica is awesome! She ensured my vehicle was taken care of and kept us up to date on everything. More

by LANCE_TRISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Desjardins
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Sep 06, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Always a pleasure even through stressful circumstances. I would highly recommend my friends at Diamond Ford. My Explorers forever mechanical doctors. More

by MONICACARDIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante, Jessica
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Sep 06, 2023 -

Diamond Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Monica. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Excellent work and advise. Sometimes hard to get a hold of but he is a busy guy- they appear understaffed sometimes. More

by TCSHREK42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
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Sep 07, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Dan in Service Department was awesome. Helped me out even though he was not the original service person I spoke with. Had to tow my car in and he was exceptionally helpful in getting it More

by BNSTOOL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Dan does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Was in and out of Quick Lane for oil change and service in less than one hour. More

by WALTER.BROTHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Sep 06, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Great service, very accommodating and very friendly. The work was completed in a timely matter. More

by LANDO032000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Everything went well Barret gets me in and out Calls me with updates through out the day Always feel taken care of More

by JEFFREYROSSXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
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Sep 05, 2023 -

Diamond Ford responded

Thanks for your awesome review, Jeffrey! I'm very happy to hear that Barrett has been of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Big shout out to Jessica in service department, very easy to work with and communicates every step of the way. thank you Jessica, pleasure working with you More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica desjardin
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your business and this review. I am happy to hear Jessica was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 30, 2023

Great customer service by our service provider Jessica with the routine maintenance on our truck! More

by tiffanywelch1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Des Jardins
Report | Print
Sep 05, 2023 -

Diamond Ford responded

Tiffany, thank you for the awesome feedback! Jessica is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 30, 2023

I am not always happy when I have to wait a long time for routine service, but because I like to know that my car is being serviced by trained service mechanics it is worth the wait to insure that it is prop More

by TSTORY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of those listed, I was there for service.
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Sep 01, 2023 -

Diamond Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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