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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

August 24, 2023

The service department was Great! The repair was outstanding! Keep up the good work! You Guys are the best! More

by ZELLIETONY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

MY took my truck in for a recall repair . The work was completed in just a few hours I was contacted via phone. When I arrived to pick up my vehicle the paper work was ready/completed. The More

by ELPMANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni service dept
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Aug 28, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

Quick drop off. Jessica was a big help and really nice. Quick pick up. Good overall. More

by Tristahobson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 28, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

This is Mike Bunyan and I dread bringing my vehicle in for service or recalls. Nothing ever seems to go smoothly. Some issues not Ricks fault some are More

by cbunyan59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Bartlett
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Aug 28, 2023 -

Diamond Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

Dan DiGiovanni did a great job. Above and beyond what I expected. I'm a retired wholesale supply branch manager who was in charge of all service personnel. He's very adept at what h More

by ray c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Aug 28, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 19, 2023

After having so many horrible experiences at ford service centers, this Quicklane was a breath of fresh air! Reasonably priced and didn't take long at all! Definitely worth the drive! More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
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Aug 23, 2023 -

Diamond Ford responded

I'm grateful for your kind words, Angela! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 19, 2023

Jessica is always amazing. The work was completed fast and efficiently. Im a regular with Jessica and Ford. Always come away feeling better after bringing my truck in for serv More

by WFBINDERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in Service
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Aug 23, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 19, 2023

Reasonable waiting time, customer service was awesome. Couldn't be more pleased with the vehicle. More

by hebenton22
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Rene Flores
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Aug 23, 2023 -

Diamond Ford responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 18, 2023

It’s a shame that a replacement backup camera will cost nearly a thousand dollars. More

by 1GEESMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Aug 23, 2023 -

Diamond Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about this situation with the backup camera. Please contact me at your convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 17, 2023

They preform service not requested or approved I’m very disappointed -that’s very shady. More

by WMARC1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department
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Aug 22, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

Aug 24, 2023 -

WMARC1203 responded

Not only did they do service not requested -the Rea at on that I took my car in was to get the visor replaced because it was broken Berret said he would order it and I would be contacted once part came in to install weeks keep going by I called today got hung up on server so times & given the round around because they don’t see anything on my record — come to find out by the parts department that the part was not even order !! Thus is unacceptable- you guys charged me almost 300)$ when I took my car in for the apt for the visor & then it was not even orders I’m requesting to be contacted asap by manager Your dealership is a joke & I believe it now why you guys have such low reviews I have had 4 ford cars & never been treated this way … fix this issue asap I will also be reporting you guys to the Better Businesses Bureau

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