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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

August 09, 2023

Wonderful work. They was excellent at the time it will take for my car to be ready for pick up. More

by earals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 14, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

Fast and efficient great people Dan is the best. Very convenient and great value , awesome More

by JAJR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Aug 14, 2023 -

Diamond Ford responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

My new truck was clean and ready to go when I was; a nice change from some other dealers More

by WTARLETON92
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
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Aug 14, 2023 -

Diamond Ford responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 08, 2023

I felt the person I was dealing with for my truck issues went out of his way to "make it work". I would deal with Daniel again ! More

by MICHAEL.MCFARLAND
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 11, 2023 -

Diamond Ford responded

Thank you for taking the time to write about your experience with us, Michael. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help get your truck all fixed up for you. We would love to work with you again. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 07, 2023

They just opened one in Palmdale but I go to Lancaster because I feel like I know and trust them they are so helpful and take care of what ever I need. More

by JAYJAY6791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dente
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Aug 09, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 05, 2023

Dan did a great job as usual. Alway informative, on time as promised. Answers all my questions. Thank you for your excellent work. More

by cmcsmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DeGionanni
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Aug 09, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 05, 2023

Went in for an oil change on my Mustang and service was very quick. I was in and out in no time. More

by CWILLIAMS125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Aug 09, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 05, 2023

Went to the dealer to have my wife’s dashboard reviewed and have our windshield wipers replaced. They are still researching what to do for the dashboard they replace the windshield wipers however, the back More

by WAYNEHOEFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unable to remember the name of the nice young lady at the counter, and her cohort who helped with the dashboard very cooperative.
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Aug 09, 2023 -

Diamond Ford responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Diamond Ford. We are driven to offer great customer care and we strive to provide the best service experience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 04, 2023

Diamond ford service is amazing, Barrett is efficient and knowledgeable. I appreciate his professionalism and kindness. More

by WEST.DEB000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett in service
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Aug 09, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 04, 2023

You are service people are very efficient, and with a smile! OK my biggest problem is getting through front of you from office lying to get to the service department and then nobody can pick up so I now More

by WAYNEHOEFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
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Aug 09, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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