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Diamond Ford
Lancaster, CA
637 Reviews
At Diamond Ford, Customer Satisfaction is #1
Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 637 reviews
Verified Customer
August 04, 2023
The service was really good and the service advisor Donte was great. He supplied help and understanding. However,.I really don't appreciate Fords need to nickel and dime it's customers. Especially when it's was great. He supplied help and understanding. However,.I really don't appreciate Fords need to nickel and dime it's customers. Especially when it's totally their fault. What am I referring to? Our 2016 Focus battery died, and when I took a look at the battery, I noticed that it was full of acid. The only issue was that, it was recently serviced and the tech who serviced the vehicle, claimed that the car was had no issues. I took a picture just in case I got the run around. Therefore because of the Tech's negligence we should have been given half price. More
by BMW X3-28i
Employees Worked With
Dante Aragon
August 04, 2023
Excellent service! Daniel was friendly and knowlegeable! I appreciate the expedient and professional sevice I received. I Thank and my Super Duty thanks you!! Daniel was friendly and knowlegeable! I appreciate the expedient and professional sevice I received. I Thank and my Super Duty thanks you!! More
by MARK S
Employees Worked With
Daniel DiGiovanni
August 02, 2023
Jessica provided excellent communication and service. Problem with vehicle seems to be resolved, I will return for additional service when needed. Problem with vehicle seems to be resolved, I will return for additional service when needed. More
by gibsonflyingv
Employees Worked With
Jessica
August 01, 2023
Terrible warranty on battery service . Misinformation before I brought it in to Quick Lane Overcharged Battery Replaced under warranty Took 3 days to replace Batteries 2 days to te Misinformation before I brought it in to Quick Lane Overcharged Battery Replaced under warranty Took 3 days to replace Batteries 2 days to test Batteries Ended up with less of a warranty on New Batteries Fords service and policy’s seem to have moved in the direction of ripping off customer nerd And the service guy was supposed to call me back with an answer to a question I had and NEVER did ! More
by DONWHITEIS
Employees Worked With
Quick Lane Lancaster Ford
August 01, 2023
Thomas and Eric were fantastic. Had a great experience. Was simple quick fun process. I love the car. May need to have the brakes checked out. They squeak a bit. Had a great experience. Was simple quick fun process. I love the car. May need to have the brakes checked out. They squeak a bit. More
by seahawk8
