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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

July 31, 2023

Jessica is always friendly and approachable. She always takes care of my vehicle needs in timely and professional manner. She is a joy to work with. :-) More

by REDDOG554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica - Service dept
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Aug 03, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 30, 2023

Great service provided by Dan DiGiovanni and the technicians who serviced my SUV. I will return to Diamond Ford should I need future service. More

by YANKEES96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Aug 02, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 30, 2023

Excellent and professional service, I came without appointment and they are able to take my car for the service. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Aragon
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Aug 02, 2023 -

Diamond Ford responded

Thank you so much for taking time out of your day to share your experience with everyone, Debbie. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 30, 2023

Everything was done as requested. Service team communicated and answered all questions during the visits More

by BOBBYPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 02, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience, Bobby! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 29, 2023

The service was really awesome and the worker was always letting me know about my car. More

by Jamesreynosa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret howle
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Aug 01, 2023 -

Diamond Ford responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 29, 2023

Service department is very nice and helpful. Dan DiGiovanni answered all questions and kept me informed on the status of my vehicle. More

by SIERRASAINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Aug 01, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Dan does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 28, 2023

Tyler was an amazing salesman he knew so much details about the car and if there was something he didn’t know his answer was Ill be right back because he ran to always find the answer. He was kind relata More

by baileyswimmer22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Tyler Hoffman
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Aug 03, 2023 -

Diamond Ford responded

Bailey, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 28, 2023

Barret Howle in the service department is my main reason for returning to Diamond Ford. More

by gordonhopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Aug 01, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

My experience at Diamond Ford is as usual. Treated professionally and in a timely manner. I am always satisfied at Diamond Ford. More

by TOMMEY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quck Lane service dept
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Aug 01, 2023 -

Diamond Ford responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

The new quick lane went very smooth. The employees were very helpful and the waiting area was nice too. More

by SMOORETWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of names
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Aug 01, 2023 -

Diamond Ford responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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