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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

July 27, 2023

The worst dealership in America, phones don't work, service advisor never return your call, they over charge for service. You have to wait for days to get a phone call back. Poor customer service. The More

by SSHAWN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Aug 01, 2023 -

Diamond Ford responded

Thank you for taking the time to share your recent experience at Diamond Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Barrett Howle is an excellent Service associate! always helpful, prompt and kind! I will be back! More

by GELFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle- Service Associate
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Aug 01, 2023 -

Diamond Ford responded

Thank you for taking the time to write this review. I am pleased to hear that Barrett was able to provide an efficient and overall positive experience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Work done timely manner. Called for pickup when done. Dan service representative very professional and cordial. More

by LADYJ59998_46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan service representative
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Aug 01, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Dan, my Service Advisor, was very professional and answered all my questions. The repair was not completed correctly after the first day. I had to leave the vehicle for a second day so the technicia More

by YANKEES96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Aug 01, 2023 -

Diamond Ford responded

Thank you for the awesome feedback! You're right, Dan is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

All the folks in service are very curtious and informative. Took good care of me and my vehicle and the drivers buttons work just fine. T'anks John Bartley More

by TRAINGUYJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw
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Aug 01, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Whole sales team was very friendly and inviting. They got me in and out in no time! More

by cabralramos93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Palacios
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Jul 31, 2023 -

Diamond Ford responded

Thank you for your review of our sales team. I'm glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 26, 2023

The staff at this Dealership have been outstanding to work with - both the Service Department and parts Department. I am in charge of a small Fleet with minimum staff and my time is valuable and the staf More

by DMENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan D, Jessica, Lorenzo, Alex
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Jul 31, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 26, 2023

Unfortunately I had to wait half an hour to get help even with an appointment More

by jjacquiee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Aug 01, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 26, 2023

Barrett was amazing! Very kind, professional and knowledgeable!! I’ll be back for a tune up! More

by Annabella40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Jul 28, 2023 -

Diamond Ford responded

Thank you for taking the time to write this review. I am pleased to hear that Barrett was able to provide an efficient and overall positive experience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 25, 2023

No phone calls when you said you would, labor rates are to high. Friendly staff. More

by RANDYNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 31, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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