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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

July 15, 2023

Jessica and the service department are top notch and make me feel like family when i come in for service More

by MONSTERENERGY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
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Jul 19, 2023 -

Diamond Ford responded

Thank you for recognizing your experience at Diamond Ford. I consider customers as part of our family, and as an extended part of our family, I want you to receive the kind of treatment each of us would want and expect. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

Diamond Ford did an amazing job! Thank you Barret! Service for a quick process and got my car up and running right away. More

by Mquike1869
Recommend Dealer
Yes
Employees Worked With
Barret , Service Dept.
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Jul 19, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

Barret Is great! ! Always keeps me well informed. Vehicles are always done on time!! Great service experience!! More

by nick.bader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
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Jul 19, 2023 -

Diamond Ford responded

It is wonderful to hear that Barret was able to provide you with a great experience! I really appreciate this feedback and I will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

Barrett did an excellent job answering my questions and concerns. He accommodated my husband's needs when it came to a loaner and that was so appreciated. More

by lilliecruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett in service
Report | Print
Jul 19, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

They did a very good job with my service . Will come back again for next oil change More

by antoniopelayo8487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Jul 19, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

Barret set up the appointment time for me to come in to finish the issue I had and was told it would take anywhere from 2-2.5 hours but was completed in 1.5 hours which was perfect. Everything is working More

by JODAMAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Jul 19, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 13, 2023

They did an amazing job! Thank you Dan! Service for a quick process and got my car right away. More

by MICHE_DELOSREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan and Dianna from service department , Ashley Shaw, Keith Kroger, Ramon Audea
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Jul 18, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 13, 2023

Dan in the service department has been great about keeping me posted on what was happening with my vehicle even though it was there 7 weeks. More

by SIERRASAINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
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Jul 18, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 12, 2023

attention is perfect the service I went to was fast, just their technicians are very dirty the interior ceiling all stained with grease More

by marionorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jul 14, 2023 -

Diamond Ford responded

Marion, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 12, 2023

Dan is great! I always have a great experience. Very friendly people. Definitely will come back More

by mastone1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan G.
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Jul 17, 2023 -

Diamond Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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