Diamond Ford

It's has always been a pleasing experience with Diamond Ford, I receive more than I expected, thank you. Ford, I receive more than I expected, thank you. More

Dan my service advisor went above and beyond to help me out. He was knowledgeable and friendly ! out. He was knowledgeable and friendly ! More

Very good customer service enjoyed buying my car from the young man he was very helpful young man he was very helpful More

Diamond Ford Lancaster has been "TERRIBLE" to me since the purchase date (March 24, 2023) of my vehicle. I believe there is a serious Management problem there. Upon delivering my vehicle to Diamond Ford the purchase date (March 24, 2023) of my vehicle. I believe there is a serious Management problem there. Upon delivering my vehicle to Diamond Ford on May 23, 2023 at approximately 9:00 a.m., I checked in with Jessica from Service department, who conducted an inspection and verified all the items that were agreed to be fixed by Diamond Ford Lancaster that were on the Diamond Ford's "TO-DO" list document when I purchased the vehicle on March 24, 2023. After discovering from Jessica that all the items on the Diamond Ford's "TO DO" list for my vehicle could Not be done all in the same day on May 23, 2023, she communicated with Rene (Sales person) and arranged for Diamond Ford to provide me with a loaner vehicle until all the repairs and areas of concern were completed. So I accepted the loaner vehicle on May 23, 2023 and left my vehicle with Diamond Ford Lancaster. On May 31, 2023, I received a call from Jessica at the Service Dept stating my vehicle was ready for pick up. So I arrived at Diamond Ford, Lancaster on June 3, 2023 at 9:00 a.m. to return the loaner vehicle and pick up my gray 2020 Ford F150 Platinum. Upon checking in with Sales dept, I stated I was here to pick up my gray 2020 Ford F150 Platinum. When they brought my vehicle around front for me to retrieve it, I could "clearly see" my vehicle had Not been "detailed" as Diamond Ford Lancaster reps had previously promised to do, and as was listed on the Diamond Ford's "TO DO" list. So I respectfully expressed my dissatisfaction that I had driven over 2.5 hours from home after being told my vehicle was ready to be picked up, only to discover upon arrival that my vehicle was "Not" ready to be picked up. My vehicle was supposed to have been "Detailed" but it was dusty and dirty on the inside and outside. I walked around and pointed out to "Eric" (Sales Floor Manager) all the dust and dirt on the vehicle. Eric clearly noticed the problem and proceeded inside to get someone to expedite proceeding to "detail" my vehicle as promised. At that point, the problem now caused me to have to wait around for additional hours for Diamond Ford to "detail" my vehicle. Overall, I arrived at Diamond Ford at approximately 9:00 a.m. on June 3, 2023 to pick up my vehicle, but could not leave until approximately 5:00 p.m. due to the delays with not "detailing" my vehicle as promised. When they were "so-called" complete with the "detail", there were still dirty areas. Then subsequently I discovered a new scratched painted area of the body above the front bumper that had occurred while my vehicle was in Diamond Ford's possession between the period I initially dropped my vehicle off with Diamond Ford on May 23, 2023 and the day I came back to pick it up on June 3, 2023. Therefore, I ended up losing my whole day on June 3, 2023. So I pointed out the damaged (scratched) area to Rene and Eric. Then Eric went to get Hamid Sandoghdar (Sales Manager) whom I showed the problem to. I expressed to Hamid that my vehicle is further Not ready for pick up due to this new problem. Hamid gave me his business card and stated to me to go ahead and take the vehicle home and locate a repair shop in my local area who can do the "touch-up" fix that he thought would be needed. He asked me to email him the repair estimate and that Diamond Ford would send me a check to pay for it. I agreed. However, upon taking my vehicle from Diamond Ford Lancaster that day, I went to a repair shop in my local area. Upon showing the problem to an "experienced eye" of a person who does this type of repair all the time, it was clear that Hamid does Not have a trained and experienced eye for this type of repair, considering he mentioned the word "touch-up". So the repair shop's experienced tech stated the problem would definitely spread if it was not fixed the right way and cause further problems, then provided me an estimate. Upon emailing to Hamid, I learned Hamid had "blocked" me More

Jessica and the service department are top notch and make me feel like family when i come in for service me feel like family when i come in for service More

Barrett did an excellent job answering my questions and concerns. He accommodated my husband's needs when it came to a loaner and that was so appreciated. concerns. He accommodated my husband's needs when it came to a loaner and that was so appreciated. More

Barret set up the appointment time for me to come in to finish the issue I had and was told it would take anywhere from 2-2.5 hours but was completed in 1.5 hours which was perfect. Everything is working finish the issue I had and was told it would take anywhere from 2-2.5 hours but was completed in 1.5 hours which was perfect. Everything is working correctly now and appreciate Barret and the team for taking care of me and my car. Thank you!! More

They did a very good job with my service . Will come back again for next oil change Will come back again for next oil change More

Barret Is great! ! Always keeps me well informed. Vehicles are always done on time!! Great service experience!! ! Always keeps me well informed. Vehicles are always done on time!! Great service experience!! More

Diamond Ford did an amazing job! Thank you Barret! Service for a quick process and got my car up and running right away. Thank you Barret! Service for a quick process and got my car up and running right away. More