Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
Contact Dealership

1155 Auto Mall Dr

Lancaster, CA

93534

Directions

By Type

Showing 637 reviews

July 11, 2023

Barret is an excellent service advisor. Time after time he goes above and beyond to ensure we are happy with the service of our vehicles. More

by BRAULSTON2064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Jul 14, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 11, 2023

Great experience! Ford calls me to remind me of upcoming services and will help with making appointments. They are polite, helpful and responsive. Overall, great expe More

by luiscastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ashley Shaw, Keith Kroger, Ramon Audea, Frank Villalobos, Ricky Palacios
Report | Print
Jul 14, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 10, 2023

Friendly and excellent customer service. I felt at home. The sales reps were very professional and accomadating. More

by sunstar.hardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler,and Eric, Ashley Shaw
Report | Print
Jul 13, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 09, 2023

Awsome team at diamond ford. Always satisfaction and welcoming enviroment. I always deal with Barret but know if needed i can rely on his team members as well. More

by FONZIECUTS1310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret, Jessica
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 08, 2023

Barret is my service advisor and I feel like he always looks out for my best interests More

by JOHN_KENDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howel
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 08, 2023

Always an amazing experience Dante and Kaley are the best. And their expert mechanics are superb, highly recommend Diamond Ford. More

by MONICACARDIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante, Kaley
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 08, 2023

This rate relates to my second trip for a simple oil change service: (1) First trip, they overfilled motor oil into my vehicle; (2) Second trip, to reduce the amount of motor oil. What if I didn’t check More

by Germanentila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Germanentila, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

Jul 12, 2023 -

Germanentila responded

I appreciate your reaching out. The issue was rectified a day following my discovery. My apologies. I was requested to rate Diamond Ford services on my vehicle; therefore, I wrote my displeasure over a failed simple oil change service. I know a bit about Ford products since I owned several in the past: European Ford Cortina, Mustang II, Aerostar, and the dealers' good services. Thank you.

July 08, 2023

It’s a wonderful service center and Dan is amazing at what he does!! I just wish the porter who backed into my truck would have been a bit more attentive!!! The service center is taking care of all dam More

by PASSNFUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan. At the service center
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 08, 2023

No haggle over the phone & after test drive we completed the transaction.Very happy & satisfied with purchase More

by raytelco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Ricky Palacios
Report | Print
Jul 12, 2023 -

Diamond Ford responded

I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

Jul 12, 2023 -

raytelco responded

Hello Dustin, Thank you for your reply.When I purchased the car I was given only 1 key Fob.I was told they would look for 2nd key fob & send to me.I never heard back from sales for the additional fob.

July 07, 2023

They could at least wash the truck . ..I paid for the full service oil change car wash...not my fault the place they went with doesn't want to do it..I paid for it already..very wrong! More

by MGSKLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oil change place next door..
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

1
...
35
36
37
...
64