Back

Diamond Ford

Lancaster, CA

4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
Contact Dealership

1155 Auto Mall Dr

Lancaster, CA

93534

Directions

By Type

Showing 637 reviews

July 07, 2023

We did not have to wait long. The employees were cordial and helpful. The service was very good More

by WINK4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Palacios
Jul 12, 2023 -

Diamond Ford responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Diamond Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 07, 2023

Fixed my F150 Issue quick and easy! Kudos to Brian Miller & Barrett for the exceptional service and care! More

by DANNY MORALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett, Brian Miller
Jul 12, 2023 -

Diamond Ford responded

Thank you for leaving us this great review, Danny! I am glad we could get your truck all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

Working with the folks at the service center is very pleasant. They are friendly and helpful which makes being there nice. More

by RQUILLEN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 11, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

Overall excellent customer service I believe his name was Barrett who helped me and he made the whole experience and absolute pleasure I was in and out in no time definitely would recommend for any service n More

by Ryanizquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Jul 11, 2023 -

Diamond Ford responded

Thank you for your wonderful review! I greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

I've been going to this dealership for more then 12-13 years. And have found the serice to be exceptional . More

by BARBARA.DETTLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Cuevas
Jul 11, 2023 -

Diamond Ford responded

Thank you so much Barbara for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 05, 2023

Dealer installed options are not optional. $1250 for a wax job is absurd and you can't even tell it was ever done. All prices charged for dealer installed items are severely over priced.. deal More

by vnvpuma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon
Jul 10, 2023 -

Diamond Ford responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 05, 2023

The purchase of our Ford Explorer was very enjoyable. Rubin was our first salesperson and he was very knowledgeable, Thomas was our second salesperson when we returned a few days later equally nice to w More

by cheryl38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Gonzales, Thomas, Bob, Ashley Shaw
Jul 10, 2023 -

Diamond Ford responded

Thank you for your review of our sales team. I'm glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 05, 2023

Eric Reynolds knew so much about all the features in every car he sat in. It was a breath of fresh air for someone to not have to go back and look up whatever questions we asked. He was professional, an More

by julieter3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Ashley Shaw
Jul 10, 2023 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 05, 2023

Had to wait a bit longer than I expected I found a rag in my engine compartment All in all it was a average experience More

by OMANOHLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Aragon
Jul 11, 2023 -

Diamond Ford responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 02, 2023

Barret and the techs did a great job in making sure my car was serviced correctly and is still in excellent condition. While it took a little longer than I expected, it was okay as I was kept up to date More

by JODAMAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Jul 06, 2023 -

Diamond Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

...
37
...