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Diamond Ford

Lancaster, CA

Overview
Reviews
Vehicles
4.2
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

July 08, 2023

It’s a wonderful service center and Dan is amazing at what he does!! I just wish the porter who backed into my truck would have been a bit more attentive!!! The service center is taking care of all dam More

by PASSNFUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan. At the service center
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Jul 12, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 08, 2023

No haggle over the phone & after test drive we completed the transaction.Very happy & satisfied with purchase More

by raytelco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Ricky Palacios
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Jul 12, 2023 -

Diamond Ford responded

I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

Jul 12, 2023 -

raytelco responded

Hello Dustin, Thank you for your reply.When I purchased the car I was given only 1 key Fob.I was told they would look for 2nd key fob & send to me.I never heard back from sales for the additional fob.

July 07, 2023

We did not have to wait long. The employees were cordial and helpful. The service was very good More

by WINK4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Palacios
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Diamond Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 07, 2023

Fixed my F150 Issue quick and easy! Kudos to Brian Miller & Barrett for the exceptional service and care! More

by DANNY MORALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett, Brian Miller
Report | Print
Jul 12, 2023 -

Diamond Ford responded

Thank you for leaving us this great review, Danny! I am glad we could get your truck all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 07, 2023

They could at least wash the truck . ..I paid for the full service oil change car wash...not my fault the place they went with doesn't want to do it..I paid for it already..very wrong! More

by MGSKLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oil change place next door..
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Jul 12, 2023 -

Diamond Ford responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

Working with the folks at the service center is very pleasant. They are friendly and helpful which makes being there nice. More

by RQUILLEN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 11, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

Overall excellent customer service I believe his name was Barrett who helped me and he made the whole experience and absolute pleasure I was in and out in no time definitely would recommend for any service n More

by Ryanizquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Jul 11, 2023 -

Diamond Ford responded

Thank you for your wonderful review! I greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

I've been going to this dealership for more then 12-13 years. And have found the serice to be exceptional . More

by BARBARA.DETTLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Cuevas
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Jul 11, 2023 -

Diamond Ford responded

Thank you so much Barbara for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 05, 2023

Had to wait a bit longer than I expected I found a rag in my engine compartment All in all it was a average experience More

by OMANOHLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Aragon
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Jul 11, 2023 -

Diamond Ford responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 05, 2023

Dealer installed options are not optional. $1250 for a wax job is absurd and you can't even tell it was ever done. All prices charged for dealer installed items are severely over priced.. deal More

by vnvpuma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon
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Jul 10, 2023 -

Diamond Ford responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

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