Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
Contact Dealership

1155 Auto Mall Dr

Lancaster, CA

93534

Directions

By Type

Showing 637 reviews

July 01, 2023

Very prompt in servicing my vehicle and getting it back the same day. Customer service was very good. More

by Mountainsnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We worked with Barett in the service department
Report | Print
Jul 06, 2023 -

Diamond Ford responded

I appreciate your amazing review and I am glad to hear that you enjoyed the service you received from us. I will certainly share your feedback with our entire team, and encourage you to contact me or stop by for a visit again if you need any further assistance. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

They take care of your cars servicing in a professional and courteous manner every time I've brought it down. More

by BOBANDSUE470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Barlett
Report | Print
Jul 06, 2023 -

Diamond Ford responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Diamond Ford. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Truck was fixed on time even with the part delays. Barret kept me informed of the progress More

by Ron’s superduty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howell
Report | Print
Jul 06, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am glad we could get your truck all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Amazing service as always! Jessica D is amazing and always takes care of our vehicles needs! More

by BARB.HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica D
Report | Print
Jul 06, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

The customer service was just kind of ok. The work done on my car seems to be great from the naked eye. Thank you. More

by TYREE_KIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Durante was kind of nice, the blonde receptionist was not so friendly?
Report | Print
Jul 06, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Was a great experience and I was happy with the way you completed the job . More

by RANDYNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 06, 2023 -

Diamond Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

there is no communication with the clients you have to be calling when they tell you to call or send you an email this does not happen More

by marionorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ashley Shaw, Keith Kroger, Ramon Audea, Frank Villalobos, Ricky Palacios
Report | Print
Jul 06, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

Jul 06, 2023 -

marionorona responded

When they tell you that the supervisor will contact you and that never happens until you call and the same thing happens, you show up twice to the counters and they tell you that they will be in contact with you and it never happens, it is your obligation and if by they can't fix my truck there are more dealers

June 30, 2023

barret howle was very helpful what a great guy i hope hes always gonna be my s/a More

by AHGTHBBQ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
barret howle
Report | Print
Jul 06, 2023 -

Diamond Ford responded

It’s great to know that Barret provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 29, 2023

Everything went well for me Barret was very accommodating He took my truck right in Had it back to drive home I will take my truck back when need Thank you Diamond Ford More

by JEFFREYROSSXIII
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barret in service was very professional
Report | Print
Jul 05, 2023 -

Diamond Ford responded

Thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Barret is a great asset and I'm thankful to have him on our team. I appreciate your business! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 27, 2023

Full synthetic oil change service, June 26, 2023. I checked the oil level this morning, Jun 27, 2023, to find it was way above the maximum. I will call the service advisor, Barret Howe to let him kno More

by Germanentila
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Jul 03, 2023 -

Diamond Ford responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

1
...
37
38
39
...
64