Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diamond Ford
Lancaster, CA
641 Reviews
At Diamond Ford, Customer Satisfaction is #1
Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 641 reviews
Verified Customer
June 24, 2023
Excellent customer service from Dante, Quick Lane Service Advisor, he took care of three of my vehicles in a span of a coupe of days. I was a walk-in customer for all the service performed on my vehicles. Tw Advisor, he took care of three of my vehicles in a span of a coupe of days. I was a walk-in customer for all the service performed on my vehicles. Two of my cars were serviced on the same day, and the other a couple of days later. I got a complete detail of all the service recommendations for each vehicle, one as the vehicle was being worked on and others when I picked the vehicles. He went over the Vehicle Check Up form on each vehicle highlighting each inspection category and explaining each one. He gave me an accurate quote on repair service recommended for one of the vehicles. I now have a Diamond Ford Quick Lane Service in Palmdale, closer to my residence, which I will try the next time I need service. I'm sure they will be just as professional, as Dante. He told me he oversaw the service advisors training prior to their grand opening. More
by JYBARRA003
Employees Worked With
Dante Aragon
June 23, 2023
Good work informative. I'll be back. Rene did a good job. Office was clean. Everything went hreat. Thanks I'll be back. Rene did a good job. Office was clean. Everything went hreat. Thanks More
by LOUIS.BROWN
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ramon Audea, Frank Villalobos, Ricky Palacios
June 22, 2023
Communication with the service department at this dealership is very poor. Ive called and ive texted, i also sent emails to the general manager and i still havent gotten a response. I had to go in pe dealership is very poor. Ive called and ive texted, i also sent emails to the general manager and i still havent gotten a response. I had to go in person to get any answers about my vehicle and i also called ford corporate and the BAR to leave a complaint. Its been about a month and the GM did not get back to me at all and he hasnt been to work so i couldn't speak with him in person. His answering machine is full, so i couldnt even leave a message. Ive contacted brook the service manager and left a message to give me a call and never recieved one. I am very upset and disappointed about this dealership and its one of the worst experiences i have ever had. I suggest new management. More
by Artguti3rr3z
Employees Worked With
Brook,Barret
