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Diamond Ford

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.4
637 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 637 reviews

June 14, 2023

Fast and good service . Thank for the good service that y’all made to us More

by SISTERSOFWATTS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jun 20, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 14, 2023

Professional and upfront in their explanations on services. Quick service and kept me informed. Thanks More

by BLAKEDAY
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Day
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Jun 20, 2023 -

Diamond Ford responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 10, 2023

Jessica was amazing as usual! I am still awaiting an outcome however, on my tail gate straps that were incorrectly installed in the Fall of 2022, on my Ford F250. This was part of More

by FALCON_690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jun 15, 2023 -

Diamond Ford responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 09, 2023

Best service department I ever went to. They treat you like family and get you taken care of swiftly. They know what they are doing over there! Thank you Diamond Ford! More

by ASHLEY.STAFFORD4444
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Barret Jessica Dan
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Jun 14, 2023 -

Diamond Ford responded

Ashley, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 09, 2023

Very friendly and quick service. I would recommend this service location to my friends and family. More

by Dodgermom23
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Richard
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Jun 14, 2023 -

Diamond Ford responded

I cannot thank you enough for your wonderful review of Diamond Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 09, 2023

Helpful, friendly and performed on time. They took time to help me understand what was needed and what they did. More

by MACDOWELL_MARK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service advisor
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Jun 14, 2023 -

Diamond Ford responded

Macdowell, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 09, 2023

Easy to get the vehicle serviced. No problem at all and the service was quick. More

by RENE_MICKEY08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
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Jun 14, 2023 -

Diamond Ford responded

Rene, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 08, 2023

Great service I will definitely go back and I would recommend . The staff was helpful More

by Rudy818
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 13, 2023 -

Diamond Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 08, 2023

Jessica is amazing and always make sure our vehicle needs are met, and in a timely manner! Thanks! More

by BARB.HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica D.
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Jun 13, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 08, 2023

Jessica, service manager at Diamond Ford was great to work with. She also avoided damage to my motorhome when the technician, not paying attention, almost drove under a roof that was too shallow for the More

by KENNETH HUDGENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Service Manager
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Jun 13, 2023 -

Diamond Ford responded

It’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

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