Diamond Ford

Always ask for Barret he is very knowledgeable & goes above & beyond to help, Thanks Barret above & beyond to help, Thanks Barret More

Purchased a Certified 2018 Ford Fiesta in December 2022. When I went to pick it up the kid who sold it to me sent me text messages stating that a few parts were on order due to them being broken and he woul When I went to pick it up the kid who sold it to me sent me text messages stating that a few parts were on order due to them being broken and he would call me when they arrived. It’s May 2023 and I have called numerous times requesting my parts but no one has nor will help me. I stopped by and showed the text messages to the sales staff management and he let me know the salesman wasn’t no longer employed with Diamond. He agreed to order the parts for me but never did. The car leaks oil excessively, makes a shuttering noise when you turn it off, the horn doesn’t work at all, the steering wheel is missing buttons, the break light is broken and hanging from the ceiling, the chair adjustment cover is broken and hanging off, it smells like cigarettes, and there is a cigarette burn mark in the seat which was conveniently covered up during the time I viewed the car. This was my second vehicle I purchased from Diamond and was intending on buying my wife a new Expedition for Christmas but I will never come back to Diamond and allow them my business. Terrible dealership with garbage management. More

Ive never been screwed this bad in my life. I brought my Ford 450 in to have the bolts in my exhaust manifold replaced. No other repairs were authorized. Mr. Di Giovani took it upon his self to I brought my Ford 450 in to have the bolts in my exhaust manifold replaced. No other repairs were authorized. Mr. Di Giovani took it upon his self to replace my turbos. I knew one was leaking and went along with it. 5 months go by and no turbos available. So I call him and tell him to do nothing more and button up my truck because I'm having heart issues and have to go back to Washington state to my doctor. So he doesn't listen and takes the head off and gives me some xxxxxxxx about he has to send it out.. What a useless bunch of people and useless business. I've never seen anything like this. I'll be writing to the state attorney general of California, the BBB and Ford Motor Company. there seems to be a lot of peoplewith the same opinions. Maybe we can get together and do something about this. Chuck McDonald More

Our Ford F550 has been to this dealer 3 Times for the same Computer issue- This time it has sat on the lot untouched for 16 days as of today- We have Stargard on the truck and it tells me if the truck ha same Computer issue- This time it has sat on the lot untouched for 16 days as of today- We have Stargard on the truck and it tells me if the truck has been moved or started. No response to calls or emails- Left a message for General manager - No call back- I am at my wits end. -5 stars is what i want to rate this dealership- HORRIBLE More

They never got back to me or followed up. Lost my business. Bought a truck elsewhere. Lost my business. Bought a truck elsewhere. More

Buyer beware! Diamond Ford of Lancaster took all my personal information, ran a hard credit check, and took money for deposit to hold the vehicle as part of our ag Diamond Ford of Lancaster took all my personal information, ran a hard credit check, and took money for deposit to hold the vehicle as part of our agreement. That same day they sold the car to someone else and did not notify me. I was not informed of their decision until the next day, when I initiated contact to make arrangements to pick up the vehicle. This business made an agreement with me to purchase this vehicle and without my knowledge or notification, sold the vehicle we came into agreement upon. They performed this all while fully aware that I was unable to pick up the vehicle the day I left a deposit, as my duties as a first responder in the local area had me occupied. I believe ford to be a reputable American company, but Diamond Ford of Lancaster is the type of company to request personal documents, run your credit, take your cash, and not even have the courtesy to inform you. I recommend that you take your business else where and stay far from this dealership. They do not put the customer first, and they do not stand by their word. More

It's very hard to believe the overall rating for this place is 3 1/2 stars or more. Anyone reading the negative ratings for this place should believe everything people say here. Now on to my recent expe place is 3 1/2 stars or more. Anyone reading the negative ratings for this place should believe everything people say here. Now on to my recent experience. I've purchased a lot of cars in my life but I must say this was, THE WORST EXPERIENCE EVER! Looked at a used car and was given a price which seemed fair. Then came the old bait and switch. Salesman proceeds to tell me there are other things that come with car that total another $5400... say what? I tell him I don't need all this other BS. He tells me, it's for my benefit. Sure it is. Then asks, what can we do to earn your business? I say, you can start by giving me the price you quoted without the stuff I don't want. He totally ignores my answer and proceeds to give me the usual car salesman routine. Then of course his boss comes in and gives me his line of BS. So after wasting about 2 hours of my time I leave. Of course I then get several calls over about two weeks asking me the same stupid question. How can we earn your business... lol. My response was same as before, give me price you quoted without the stuff added for MY BENEFIT. In the end the last price I get is original quote plus $1400 for stuff I don't want, and salesman continues to feed me his BS that it's a fantastic deal. FO. So yeah, my best advice is stay far away from these typical shyster sales people, Bernie and his boss Eric. Disreputable as they come. To end my story on a good note. I found a better used vehicle same make and model for $2000 less, and no hassle from salesperson about buying extra BS for my benefit. I'll be leaving a good review for that dealer. More

2017 Lincoln MKC w/22,000 miles in shop under warranty for 5 months, Dan states no tansmission available and dealer will not pursue a Re-Manufacture replacement which is available, VERY DIS-SATIFIED . for 5 months, Dan states no tansmission available and dealer will not pursue a Re-Manufacture replacement which is available, VERY DIS-SATIFIED . More

Would not recommend this dealer for any work. Have been trying since March to fix a problem and all I get is stories. Your service advisor Dan has no integrity at all. Phone service sucks .. very Have been trying since March to fix a problem and all I get is stories. Your service advisor Dan has no integrity at all. Phone service sucks .. very rare to get a call back after you leave a message More

Worst plaice ever. Don’t come here for service don’t get any thing from them. Don’t come here for service don’t get any thing from them. More