Diamond Ford

I drove an 1. 5hrs to see a deal I found online. When I arrived and had a walk through of the vehicle they advised of the “Diamond Package” on the vehicle. A whopp 5hrs to see a deal I found online. When I arrived and had a walk through of the vehicle they advised of the “Diamond Package” on the vehicle. A whopping $5k of add-ons on top of taxes and fees. When I told them I didn’t want the package they said it comes with ALL the cars on the lot and they cannot remove it. They should be transparent online and show the disclaimer for the $5k worth of add ons before potential customers drive out. Not one person I spoke to via phone, text, or email mentioned these add one until I arrived in person. Of all the dealers I’ve ever been to, this was the most deceiving and disappointing. Warning ! Call and ask about the add ons before driving !!! It’ll save you time. More

Terrible Had spring seat recall and Diamond Ford cleared it without doing the welding that was necessary for the safety of the vehicle. Had it done at Auto Nation Ford in Valencia. it without doing the welding that was necessary for the safety of the vehicle. Had it done at Auto Nation Ford in Valencia. More

I have brought my truck in now 3 times and yet has to be fixed, all I keep hearing is we have tried everything and there is nothing more we can do. For some reason there is no way for a tech to check and se fixed, all I keep hearing is we have tried everything and there is nothing more we can do. For some reason there is no way for a tech to check and see if he has fixed your vehicle correctly More

I ordered a new Maverick in January with no add-ons. I made sure to inform the sales rep I was working with that I did not want anything else added on to the truck. When I arrived to pick up my truck in I made sure to inform the sales rep I was working with that I did not want anything else added on to the truck. When I arrived to pick up my truck in April, I was told I needed to pay over $5,000 in add-ons. The dealer had now added multiple items to the truck in order to hike up the price. I had never agreed to this. The sales manager I spoke to was condescending and extremely unhelpful. They have also blocked me from leaving a review on another site. I will not be doing business with them ever again. More

Disappointing. Vehicle in shop over two weeks and no call from Diamond Ford. They’ve forgotten all about me and I believe lost my vehicle. Vehicle in shop over two weeks and no call from Diamond Ford. They’ve forgotten all about me and I believe lost my vehicle. More

Very pushy and ver hostile. Held my keys hostage until I bought a vehicle and did not care about my well being. Only one salesman was nice. Held my keys hostage until I bought a vehicle and did not care about my well being. Only one salesman was nice. More

Salesman very helpful and friendly. No pressure to buy. Test drove two used Mustangs they had on the lot. No pressure to buy. Test drove two used Mustangs they had on the lot. More

Have had vehicle for almost a week for service. Kept asking for money for "diagnosis." Have people as service writers who have absolutely no idea what they are talking about and lack any experience what asking for money for "diagnosis." Have people as service writers who have absolutely no idea what they are talking about and lack any experience whatsoever. Had to consistently call and for information myself, not info from dealer. Also refused to perform recall notice which is required by law until I paid $3200 for other repairs. Run far away from this dealership. They are dishonest, their repair work is shoddy and will try to bleed you for every dime possible. More

Purchased a used car 7/28/21 paid 1500$ for things put on car that was not in sales add . General manager was no help. There was also a part that was advertised with sales add that was not there . The part car that was not in sales add . General manager was no help. There was also a part that was advertised with sales add that was not there . The part on internet was 1800$ . The general manager reached out to me and said he wanted to resolve this bad review . After trying to resolve the bad review I was told there was nothing they could do . Vary hard to talk to general manager he did not return my phone calls after reaching out to me . Would not recommend them to anyone. They will rip you off by bait and switch . More

If you're looking to buy a car, Frank Curvas is the guy for you! He's kind, easy to work with, and doesn't pressure you own bit. I actually went a bought a sports car, and let me tell you, he's knowledgeab for you! He's kind, easy to work with, and doesn't pressure you own bit. I actually went a bought a sports car, and let me tell you, he's knowledgeable not only about mustangs, but other models too so you have a complete picture! 10/10 would work with him again! More