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Diamond Ford
Lancaster, CA
637 Reviews
At Diamond Ford, Customer Satisfaction is #1
Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 637 reviews
June 13, 2021
I just received a 2021 F150. Throughout this buying experience, Brian Miller was patient with all my questions and changes as we designed the right F150 for my needs. When I picked up the vehicle Fran experience, Brian Miller was patient with all my questions and changes as we designed the right F150 for my needs. When I picked up the vehicle Frank Cuevas guided me through all aspects of the process and was while explaining the new features I have never seen. Wish I could buy another vehicle. Happy customer! More
by goodyear.judy
Employees Worked With
Brian Miller, Frank Cuevas
June 07, 2021
No better than the prior owners. Completely hosing customers. Zero customer service. This place should be shut down. Ford needs to revoke their license to sell their product. customers. Zero customer service. This place should be shut down. Ford needs to revoke their license to sell their product. More
by pissonuplandford
Employees Worked With
Service department
March 29, 2021
Eric Reynolds made purchasing a new car fast and easy! He was knowledgeable about the cars, friendly, and made sure we stayed in budget. Will definitely return for my next new vehicle! was knowledgeable about the cars, friendly, and made sure we stayed in budget. Will definitely return for my next new vehicle! More
by K Fox
Employees Worked With
Eric Reynolds
March 01, 2021
The service department was clean, friendly, and efficient. While your pricing structure is "dealership" level, I expected that as wasn't surprised. I did appreciate how hard the service tech worked efficient. While your pricing structure is "dealership" level, I expected that as wasn't surprised. I did appreciate how hard the service tech worked to help make sure my Ford Pass points could be used to pay for part of the service experience. More
by joecountry63
Employees Worked With
Don't remember his name. The guy on the left.
February 19, 2021
I am so happy to have Keri Spencer as my service advisor. She is so helpful, friendly and quick. She has a good relationship with the crew that really makes a difference for her customers. Thanks Keri, you’r She is so helpful, friendly and quick. She has a good relationship with the crew that really makes a difference for her customers. Thanks Keri, you’re the best! More
by terigordon
Employees Worked With
Keri Spencer
February 11, 2021
Great job. Keri Spencer is the best. She really looks out for her customers. Fast service too. As soon as I pulled up the porter was ready to take my car. I appreciate good fast service. for her customers. Fast service too. As soon as I pulled up the porter was ready to take my car. I appreciate good fast service. More
by terigordon
Employees Worked With
Keri Spencer
February 11, 2021
Keri Spencer in service was very attentive and values me as a customer every time I come in, she exceeds the standard of excellence and represents your company proudly. She is one of the reasons I come t as a customer every time I come in, she exceeds the standard of excellence and represents your company proudly. She is one of the reasons I come to you for my service, in regards to if you could do anything better, recognize employees like Keri she's an asset to your company. More
by rdstarr7
Employees Worked With
Keri Spencer
January 30, 2021
They provided an estimated time of one hour for service and they were spot on. Very friendly and professional. I purchased my truck here and it is good to know that the service department is as good as th and they were spot on. Very friendly and professional. I purchased my truck here and it is good to know that the service department is as good as their sales department. More
by phrogman1
Employees Worked With
Eric Reynolds, William Sidener
