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Diamond Ford
Lancaster, CA
637 Reviews
At Diamond Ford, Customer Satisfaction is #1
Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 637 reviews
January 27, 2021
Great Dealer to work with Eric Reynolds, made the transaction easy over the phone, text, and email. Truck was washed ready to go with a full tank of gas as I arrived! transaction easy over the phone, text, and email. Truck was washed ready to go with a full tank of gas as I arrived! More
by CPS
Employees Worked With
ERIC REYNOLDS
January 21, 2021
I get great service anytime I come here the guys in the service Department are not only the best for advice they give off wonderful service. I had a bmw before this and they blew the roof off. could never service Department are not only the best for advice they give off wonderful service. I had a bmw before this and they blew the roof off. could never wanna tale my car anywhere else. More
by jdbragg01
Employees Worked With
bill
January 19, 2021
Great service. Professional, polite and friendly staff who go out of their way to make you feel comfortable and welcome. I wouldn't trust my car to any place else. You're made to feel special from the ti who go out of their way to make you feel comfortable and welcome. I wouldn't trust my car to any place else. You're made to feel special from the time you make an appointment until the time they return your car back to you. More
by Tom H
Employees Worked With
Dan DiGiavanni
December 28, 2020
From my first phone call with Alex until I drove my new truck off the lot, it was a easy buying experience, Frank did a great job showing us all of the features. truck off the lot, it was a easy buying experience, Frank did a great job showing us all of the features. More
by jgagan
Employees Worked With
Alex and Frank
December 03, 2020
I think the experience was excellent. Brian was awesome. It was a good experience and very fast. Everyone was excellent and I appreciate all I worked with It was a good experience and very fast. Everyone was excellent and I appreciate all I worked with More
by Gooseball1
Employees Worked With
Brian Miller
November 29, 2020
Chris Meija was very professional. He walked us though everything Did not ever feel pressured to by. Had a great sense of humor and very patient with all our questions and concerns. everything Did not ever feel pressured to by. Had a great sense of humor and very patient with all our questions and concerns. More
by blakehistory
Employees Worked With
Chris Meija
October 28, 2020
Jared was knowledgeable, efficient and very helpful. He made the transaction go very smoothly. We are very happy with our new Ford Escape. Great mileage. made the transaction go very smoothly. We are very happy with our new Ford Escape. Great mileage. More
by bbanks
Employees Worked With
Jared Rousey
October 27, 2020
Jared was great, and very knowledgeable. Ramsey was also very nice and explained how leasing worked, and Tim explained everything to me in finance. 10/10 would recommend highly!! very nice and explained how leasing worked, and Tim explained everything to me in finance. 10/10 would recommend highly!! More
by jaredrousey
Employees Worked With
Jared
October 22, 2020
I called the 21st Oct because all my system were malfunctioning and was told to bring in my 2019 F-150. Arrived at service at about 0800. Keri Spencer is my service tech. I explained that it "might malfunctioning and was told to bring in my 2019 F-150. Arrived at service at about 0800. Keri Spencer is my service tech. I explained that it "might be" a rat problem. She got my truck in immediately and within two hours, it was confirmed that the rats had eaten through some of the wires, they had the parts to repair it but it wouldn't be covered under warranty and cost would be $500.00. I agreed and continued to wait, a hour or so later Keri called me in and showed me a bolt from the left front brake calipher. Keri said, "The tech had told her that someone had used to much lock-tight and that bolt stripped out while they were removing the calipher. A new calipher had to be ordered and would be on Friday, Oct. 23 but the tech that was working on my truck would be "Off" on Friday so it would be Monday before my truck would be ready. I would also have to pay an additional $281.00 for the new calipher because wasn't covered under the warranty. I live an hour away, there was no 'loaners' available and a rental wasn't offered because the warranty wasn't involved. The rental cost $138.00. If the dealership broke it, shouldn't THAT be covered under warranty? Auto manufacturers coat the wires with a soy based oil, so they bait the trap but then don't set it... So go figure, you break it you pay for it, they break it and you pay for that, too? More
by sfcpbailey
Employees Worked With
Keri Spencer
