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Diamond Ford

Lancaster, CA

4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

March 05, 2020

Respectful and professional This is the second vehicle I bought from this dealership. Each time I visit I am treated fairly and with respect. There was no pressure, and I felt More

by Kenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cuevas
Mar 06, 2020 -

Diamond Ford responded

Hello Kenzo, We really appreciate you taking the time to leave a wonderful review. We're so glad to hear about your positive experiences! We look forward to working with you again in the future. Best, The AV Ford Team

February 21, 2020

My best car shopping experience yet!! The sales person, Brian Miller, was EXTREMELY HELPFUL and KNOWLEDGEABLE and was able to get me a Great deal on a Great Ford EcoSport! The Paperwork was SEAMLESS thanks More

by Smith890
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Wick
Feb 24, 2020 -

Diamond Ford responded

Hello, We appreciate you taking the time to leave a great review. We are pleased to hear this was your best car shopping experience. We appreciate the kind words for brian and Ashley, and we will let them know to keep up the great work. We look forward to working with you again. Best, The AV Ford Team

February 20, 2020

Staff is great, service is great, it's convenient and nicely laid out. My salesman Andrew Hills was terrific he had us laughing the whole time. I shocked him by actually returning the next day and lucky More

by sharlynol
Recommend Dealer
Yes
Employees Worked With
Andrew (current and 5 yrs ago), Dan, Jessica, Aaron, phone reps.
Feb 21, 2020 -

Diamond Ford responded

Hello, Thank you for leaving a great review. We really appreciate the kind words for Andrew and the team. We are so happy to hear everything worked out and you are loving your new car. We look forward to working with you again in the future. Best, The AV Ford Team

February 19, 2020

Chris our salesman was the best. Very knowledgeable and pleasant. Ashley in finance was awesome. Alex was really working the numbers for us. Great experience. More

by Maria
Recommend Dealer
Yes
Employees Worked With
Chris, Ashley, Alex
Feb 20, 2020 -

Diamond Ford responded

Hi Maria, Thank you for the kind words of our team, we are so pleased to hear you had a great experience. We look forward to working with you again in the future. Best, The AV Ford Team

February 19, 2020

Outstanding service from Bill Willingham. Bill Willingham was great, he gave me his full attention while I was there. However, the used car appraiser did not make me a fair offer for my trade More

by hollis.l.stipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Willingham
Feb 20, 2020 -

Diamond Ford responded

Hello, We appreciate you taking the time to write a great review. Thank you for the kind words of Bill, we will let him know to keep up the great work. We appreciate your feedback and if there is anything we can do to help, please reach out. Best, The AV Ford Team

January 31, 2020

What I want to tell Doug is that Bill Sidener has been thee most engaging advisor we have ever dealt with. Bill should be the employee of the century. Bill takes care of everything and anything that comes More

by BlkLinc
Recommend Dealer
Yes
Employees Worked With
Bill Sidener
Feb 03, 2020 -

Diamond Ford responded

Dear Johnson Family The more we get to know customers like you, the more you become part of the family. We are sad to see you go but excited for your new adventure. I will make sure Bill gets the proper recognition he deserves for his outstanding customer service along with the entire team. Good Luck with the move!!!! Sincerely, Douglas Killebrew General Manager Antelope Valley Ford Lincoln Mazda 1155 Auto Mall Drive Lancaster, CA 93534

January 31, 2020

Great Experience Outstanding Sales Person! He listened and made it happen! Mario is an exemplary person. Very Professional and listened to my family needs. I would re More

by herb
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mario Salas
Feb 03, 2020 -

Diamond Ford responded

Hello, We appreciate you taking the time to write a great review. Thank you for the kind words of Mario and we look forward to working with you again. Best, The AV Ford Team

January 21, 2020

2nd lease with A.V. Ford Lincoln This dealership, salesman, and sales manager did all they could to make our experience of returning the leased vehicle and leasing a new one easy, aff More

by res18ibe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew James
Jan 23, 2020 -

Diamond Ford responded

Hello, Thank you for taking the time to leave a review. We are so pleased to hear that your experience was great. If there is anything else we can do to help, please reach out. We look forward to working with you again. Best, AV Ford Lincoln Team

January 14, 2020

excellent Very accommodating. Got our payments at the price we were asking for. Very personable. Worked with us. Didn't try to sell us anything we didn't want. More

by cindy_sue5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 20, 2020 -

Diamond Ford responded

Hi Cindy, Thank you for the great review. We appreciate you taking the time to leave kind words. We look forward to working with you again. Best, The AV Ford Team

January 14, 2020

service I have never had a problem with this dealership when bring in any of my vehicles in for services always taken care the right way. I have a 2019 F-150 More

by feathers.11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Jan 20, 2020 -

Diamond Ford responded

Hello, We are so glad you had a great experience. WE appreciate you taking the time to write a great review. If there is anything we can help with please reach out! Best, The AV Ford Team

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