Diamond Ford

Positive. Helpful. Sales person took time assisting me in finding a used car. He was respectful and very helpful. My sister and I had to wait at different points. The Sales person took time assisting me in finding a used car. He was respectful and very helpful. My sister and I had to wait at different points. The dealership was shorthanded in the finance department. Our sales person went to get us something to eat after we had been there 4-5 hours. I am pleased with the car I purchased. More

The vehicle I wanted at the right price. The salesman was very knowledgable. The rebates on the truck that I wanted assisted me in buying it. The sales floor was very clean. The transact The salesman was very knowledgable. The rebates on the truck that I wanted assisted me in buying it. The sales floor was very clean. The transaction was handled quickly. Trade - in dollar amount on my vehicle was great... More

I did not even plan to buy a ford but the sales man was so polite, patient, friendly he took the time to talk to me to ask me what I would use it for how big my family was and than set down with me and exp so polite, patient, friendly he took the time to talk to me to ask me what I would use it for how big my family was and than set down with me and explain what ford had to offer to a mom with 6 kids And what I could afford to pay than he found me the perfect suv the Ford Explorer XLT Everyone in my neighborhood was impress by this suv and feel I made the right choice. I feel the sales person went above and beyond for my family and I and should get a big raise or at less a payed dinner for him and his wife. From the ford manager for his loyalty to ford. I thank him from the bottom of my heart More

I always receive prompt service even when I don't have an appointment. The entire staff is personable and aattentive, they are always upbeat and happy. appointment. The entire staff is personable and aattentive, they are always upbeat and happy. More

Quick, helpful and informative. I'm Glad I came., but then I'm always glad that I came. They thoroughly explained the service and what it means in the near, and distant future. I al I'm Glad I came., but then I'm always glad that I came. They thoroughly explained the service and what it means in the near, and distant future. I always know where I stand with my vehicle. .Thanks for what you do and thanks to your support members for making sure you can do it. More

Always an excellent customer experience. Appointment made online and followed up with a reminder call. No excessive waiting. Reasonable wait for service received. Sound advice given by Bill. Appointment made online and followed up with a reminder call. No excessive waiting. Reasonable wait for service received. Sound advice given by Bill. See you next service. More

In Early, Out Early! I'm retired with so much time to spare I could spend the day smoking cigars and watching grass grow, so waiting for my truck to get serviced isn't a b I'm retired with so much time to spare I could spend the day smoking cigars and watching grass grow, so waiting for my truck to get serviced isn't a big deal. I didn't have an appointment and I knew I could be sitting around for an hour or two, but I figured I'd just show up before 7 and see how it would work out. Bill Sidener got things rolling, and I settled in for a long wait; there were two other customers that arrived before me. Must've have been my lucky day. To my surprise, before I could get a good snore going in the waiting room, I get a call telling me the truck's ready. Wow! Bill really got things rolling. Thanks, Billy! More

Good value for a 2019 vehicle. I was a little annoyed that our trade was low and that the difference was added into the purchase agreement when my husband specifically asked about i I was a little annoyed that our trade was low and that the difference was added into the purchase agreement when my husband specifically asked about it. A little sneaky to be honest. More

Sales Team Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks g Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks guys, GREAT JOB !!! More

Excellent Customer Service As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additi As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additional service was actually less than the quoted cost. More