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Diamond Ford

Lancaster, CA

4.3
640 Reviews
At Diamond Ford, Customer Satisfaction is #1 Diamond Ford is your trusted Ford dealership in Lancaster and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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1155 Auto Mall Dr

Lancaster, CA

93534

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Showing 640 reviews

June 29, 2019

Professional, timely, and courteous. The service to my car was done in a professional, timely, and courteous manner from making the appointment, to dropping it off, to picking it up. Gre More

by rkruzner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Di........
Jul 01, 2019 -

Diamond Ford responded

Hello! We're so glad you had a great experience with our service department. Thank you for choosing AV Ford and we hope to work with you again in the future! Very Best, The AV Ford Team

June 22, 2019

Leading was a Breeze This new car expertise had been by far the best we've had yet with AV Ford. But this time it was Lincoln who poured on the charm and woo'd us in to a More

by BlkLinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 25, 2019 -

Diamond Ford responded

Hello! Thank you so much for taking the time to leave us such a wonderful review! We're so happy to hear you found a vehicle that you love. Enjoy your new MKZ and we hope to see you back at AV Ford/Lincoln again soon! Best, The AV Ford Team

June 20, 2019

Awesome! I started my car buying experience online and then came in to test drive my car. All staff were friendly and efficient, took a lot of the stress out o More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen, Brian, Ashley
Jun 21, 2019 -

Diamond Ford responded

Hello! Thank you so much for leaving us a review of your online buying experience! We're so happy to hear you had a great buying experience and we hope to work with you again soon. Very Best, The AV Ford Team

June 14, 2019

Great 450 The dealer ordered the exact truck I was looking for. Very happy and would come back! Highly recommended the dealership to friends and family. Thanks More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob h
Jun 19, 2019 -

Diamond Ford responded

Hello! Thank you so much for leaving us such a wonderful review! We're happy to hear you had such a great experience with us and we appreciate your future recommendations. Very Best, The AV Ford Team

May 25, 2019

I got my dream car. Steve Simblet was extremely helpful. I was looking for a car that fit me. And I found it in a Ford EcoSport . I love it. More

by Mamma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Simblet
May 28, 2019 -

Diamond Ford responded

Hello! We're so happy you found a great car that works for you - the EcoSport is a great vehicle! Thank you for leaving us a review and we hope to work with you again soon. Very Best, The AV Ford Team

May 23, 2019

Purchase of lease Carlos was knowledgeable and very helpful. I don't due surveys as they can easily be misconstrued. My comments stand on there own merits. Thank y More

by Mirose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos & Ashley
May 28, 2019 -

Diamond Ford responded

Hello! Thank you for taking the time to leave us feedback here online. We're glad you had a great used car buying experience and we hope to work with you again soon! Very Best, The AV Ford Team

May 14, 2019

Very friendly and willing to explain the details. Great customer service, straight forward and very knowledgeable about the vehicle. Frank took the time to answer all of our questions. I would recomme More

by Mark1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cuevas
May 15, 2019 -

Diamond Ford responded

Hello Mark! We greatly appreciate you taking the time to leave Frank and our team a wonderful review! We're so glad to hear you had a great experience with us at AV Ford. We hope you enjoy your new vehicle and we hope to see you at the dealership again soon! Very Best, The AV Ford Team

April 21, 2019

great service every thing was set for my appointment in and out within a hour great service. My car disappeared and reappeared fixed. It was too bad the recall part More

by Johnheck17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr, Dan DiGovanni
Apr 23, 2019 -

Diamond Ford responded

Hello John, We're glad to hear you had a great experience with our service department. Thank you for leaving a review and we look forward to doing business with you again soon! Very Best, The AV Ford Team

April 18, 2019

Struck a deal We arrived late after a 4 hour drive to Lancaster. Near closing time. Initial negotiation was rough, but we reached a deal we were looking for. Typica More

by The Antiguas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Alex, Sharon, Ashley
Apr 23, 2019 -

Diamond Ford responded

Thank you so much for your review! We're so glad we were able to get you the vehicle you wanted for the price you wanted. Thank you for making the trip to AV Ford and we hope to do business again with you soon. Very Best, The AV Ford Team

April 02, 2019

Purchase new car Frank, our sales representative was great. Never any pressure to purchase. Knowledgeable about the vehicle we were interested in and made the process More

by Nicecar000
Recommend Dealer
Yes
Employees Worked With
Frank Cuevas
Apr 02, 2019 -

Diamond Ford responded

Hello! Thank you so much for your great review! We're glad to hear you were happy with your experience at AV Ford and hope you enjoy your new car. We look forward to doing business with you again soon! Very Best, The AV Ford Team

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