Diamond Ford

You have a wonderful asset in your employee, Barrett Howle! He is the only reason I bring my car in for service at Lancaster Diamond Ford. Barrett cares about his customers and goes out of his way to gi Howle! He is the only reason I bring my car in for service at Lancaster Diamond Ford. Barrett cares about his customers and goes out of his way to give us the best service possible. More

Dan was very helpful and gave me constant update. My car was ready in 3 days as promised. My car was ready in 3 days as promised. More

Buying the truck was easy, took a little while, but that is expected. Bought the extended warrantees, but changed my mind on the. Requested refund and had to go back and forth on with the finance lady. Fina is expected. Bought the extended warrantees, but changed my mind on the. Requested refund and had to go back and forth on with the finance lady. Finally got them cancelled. It has been two months warrantees still haven't been refunded to the balance of the loan. Have called and emailed the general manager for the past two weeks with no response. If you are wanting any kind of communication or updates go with a different dealer. Horrible experience More

Brian was extremely knowledgeable and great to work with on purchasing a F150. Eric the floor manager was also pleasant to work with and very fair and honest. on purchasing a F150. Eric the floor manager was also pleasant to work with and very fair and honest. More

They broke my transmission two times then fixed it again, and then turned around and broke my engand then and then turned around and broke my engand then More

First of all Jessica DesJardins is always the greatest helping us since we bought the Lincoln in 2016. All service was great & speedy. helping us since we bought the Lincoln in 2016. All service was great & speedy. More

Dante was very helpful and returned my calls promptly. The mobile tech did the job quickly and efficiently. The mobile tech did the job quickly and efficiently. More

I have been both to service center and quick lane and my experience was great experience was great More

Appreciate that I was giving a straight trade in price I was happy with, I was no pressure and that fact that I was given a lower interest rate than my bank gave me was satisfying was happy with, I was no pressure and that fact that I was given a lower interest rate than my bank gave me was satisfying More

Interior came back to me smelling like body odor and with greasy foot prints on plastic, tan theshold. Happens EVERY time it is serviced. Windshield washing reservoir won’t hold water now. greasy foot prints on plastic, tan theshold. Happens EVERY time it is serviced. Windshield washing reservoir won’t hold water now. More