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Diamond Ford

Lancaster, CA

3.7
641 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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641 Reviews of Diamond Ford

September 22, 2023

Excellent service, honest employees passing quality workmanship. Understood my want's and needs. Fair pricing. More

by BILLHALLETT48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Frank Villalobos, Andy Cortez, Eric Reynolds
Report | Print
Sep 27, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business, Bill. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

Diamond Ford does not have dealer markups (which can sometimes be upwards of $5k - $10k) so going with them for my 2023 Ford Maverick purchase was an easy decision. I got the car for its factory sticker More

by Cris Mertens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie, Brian Miller, Rene Flores
Report | Print
Sep 27, 2023 -

Diamond Ford responded

Cris, thank you for taking the time to share your feedback regarding your experience at Diamond Ford, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

6 weeks is a little long for a repair! First 2 weeks nothing was done! More

by trailstone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Report | Print
Sep 27, 2023 -

Diamond Ford responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Sep 27, 2023 -

trailstone1 responded

You had worked on the truck several months before and put a whole new exhaust system in. Then 700 miles later the same thing. You said bring it in. Two weeks later I checked and you hadn’t even looked at it. I gave you all the info I knew and what I had read on the internet. Four weeks later you replaced what you knew to do. There was never a problem getting parts. So either your staff is not thoroughly trained or your service is poor!!!

September 22, 2023

The service department was very good. The woman in the service department was kind and knowledgeable. I really like the mobile service and the repair man explained exactly what he had to More

by ZELLIETONY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Eric Douglas
Report | Print
Sep 27, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience, Zellie! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 22, 2023

Really great in and out great service, Barrett is always our service rep does a great job More

by POPASUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep Barrett
Report | Print
Sep 26, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 21, 2023

Everyone was friendly and knowledgeable towards my friend and I.made me feel welcomed and didn't push for a sale UT genuinely helped me find a car that fits my needs More

by grimluxx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ramon Audea, Rene Flores
Report | Print
Sep 26, 2023 -

Diamond Ford responded

Thank you for writing this amazing review for our team! At Diamond Ford, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 21, 2023

My advisor was friendly coutioudcand knowledgable. He reassured me about the contrition of my Corsair and my warranty coverage. The shop got me out in a reasonable time! More

by KATHYMIKE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon ?
Report | Print
Sep 26, 2023 -

Diamond Ford responded

Kathy, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 20, 2023

My service writer was excellent he did the best he could under the circumstances i will use them again More

by CRAWLEYDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
Report | Print
Sep 25, 2023 -

Diamond Ford responded

Thank you for putting your trust in Diamond Ford, Donald! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 20, 2023

Service department was busy on Monday morning, but got us in and out with multiple recalls and a smog check completed much quicker than expected. It was nice that we were able to schedule the appointment ea More

by BOOT2DAHED
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Sep 22, 2023 -

Diamond Ford responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with Barrett and our entire team. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 19, 2023

Took our work van in for service and received awesome customer service from Barret. I would definitely recommend Diamomd Ford In Lancaster. More

by BROCKHEATINGANDAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Sep 22, 2023 -

Diamond Ford responded

Thanks for your outstanding review! I'm very happy to hear that Barrett was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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