Diamond Ford

Dropped the truck off with Dan for oil service and he took care of it. He even did a couple recalls.👍🏼 took care of it. He even did a couple recalls.👍🏼 More

This place kept my car for months and when I got it back everything feel apart engine transmission etc. they are liars and thief. everything feel apart engine transmission etc. they are liars and thief. More

They took care of me and my vehicle as if I were a sitting Queen. Checked me in quickly and Mr. Dan DiGiovanni even sent an Uber to pick me up so quickly that I had not even walked over to the taxi s sitting Queen. Checked me in quickly and Mr. Dan DiGiovanni even sent an Uber to pick me up so quickly that I had not even walked over to the taxi stand before the ride was there. As if that weren’t impressive enough, Mr. DiGiovanni sent a valet to drop my car off to me at home after repairs were finished…enabling me to enjoy the rest of my day off. That has NEVER happened to me in my entire life!!! I felt like a superstar!! Thank you, Mr.,DiGiovanni and Diamond Lincoln/Ford! More

My appointment was for 1:20PM. The Service Advisor couldn't find my appointment by my name, etc. Finally he requested mt phone number and located the appointment and the reason f The Service Advisor couldn't find my appointment by my name, etc. Finally he requested mt phone number and located the appointment and the reason for it. Everything went well after that. I was the only customer, so it wasn't a matter of being busy. More

it was a great experience having car delivered. Tyler was awesome as well as the other person that helped. Tyler was awesome as well as the other person that helped. More

I need my key replaced without me paying for it, I also refered a lady that also purchased a car I thank that deserve a free key. Thank you Mrs. Mobley 661 466 9186 refered a lady that also purchased a car I thank that deserve a free key. Thank you Mrs. Mobley 661 466 9186 More

Went in for a service appointment regarding a recall and it all went smooth as per usual. Appointment took about 2 hours which wasn't bad considering they were performing not only recall work but also doing it all went smooth as per usual. Appointment took about 2 hours which wasn't bad considering they were performing not only recall work but also doing an oil change and a windshield wiper replacement. We have been taking our Expedition to the Ford service department since we first purchased it and every time they have come through for us. Whether by fixing whatever issue the car has had in the past and currently, whether by answering all our questions or by listening to all our concerns and offering advise. Our advisor has always been accommodating, knowledgeable, helpful and communicative. We have no complaints at all and we will definitely keep going back to Ford service department to continue getting the maintenance done on our vehicle to keep it running for a long time. More

Good communication with service rep through the whole process. Feel like the repairs were performed exactly as promised. process. Feel like the repairs were performed exactly as promised. More

Rene and Eric were very friendly, and accommodating. We traveled quite a ways to make the purchase with a trade in and they made the whole process very easy and quick. We traveled quite a ways to make the purchase with a trade in and they made the whole process very easy and quick. More

You kept my car for 5 weeks. No loaner car. My 2017 ford escape needed a 2 nd engine! Service advisor Barret Howle terrible at returning calls. I picked up my car and had to read No loaner car. My 2017 ford escape needed a 2 nd engine! Service advisor Barret Howle terrible at returning calls. I picked up my car and had to read through my paperwork and find out I need transmission mounts! Barret has STILL NOT RETURNED MY CALLS to explain what I need!! Diamond Ford Dealership Lancaster is TERRIBLE! I would NEVER RECOMMEND ANYONE DO BUSINESS WITH THEM. I WOULD NOT EVEN RECOMMEND MY WORST ENEMY TO GO THERE. THATS HOW BAD!! More