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Diamond Ford

Lancaster, CA

4.4
635 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

January 13, 2024

I believe they just went through the motions, trying to get my hardtop. The confident level of the parts department was terrible. Three times. They said they had my parts always incomplete. Not even sure t More

by James mannino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Moffit
Report | Print
Jan 18, 2024 -

Diamond Ford responded

James, thank you for alerting me of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Jan 18, 2024 -

James mannino responded

I tried calling the receptionist said you no longer work there. They have no GM so at this point I’m not quite sure what to do. She didn’t know. Who was in charge

January 13, 2024

Thank you for fixing my car and very fast would recommend to friends and family! More

by PERRYPEFFER65@OUTLOOK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Jan 18, 2024 -

Diamond Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 12, 2024

Miss Jessica is very friendly, helpful and efficient. She handles all of our concerns with care. Please keep her happy. More

by pmherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica DesJardins
Report | Print
Jan 18, 2024 -

Diamond Ford responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Jessica as she will be happy to hear it! We look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 12, 2024

Carlos was very, very helpful. He went above and beyond. I had a great experience. Thank you Carlos. More

by JSVENDBLAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 18, 2024 -

Diamond Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Carlos went above and beyond to help you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

Always great service. Minimal wait time. Friendly helpful employees make the difference. Also vigilant and realized I had a recall to be completed and accomplished during More

by JASON.WILSON.AF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos (Quick Lane), Brian Miller
Report | Print
Jan 17, 2024 -

Diamond Ford responded

Thank you for leaving us this great review, Jason! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

Rene helped us out a lot and was very good to work with. Highly recommend contacting Rene to help you out. More

by aiden_juarez27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Rene Flores
Report | Print
Jan 17, 2024 -

Diamond Ford responded

We really appreciate the kind recommendation, Aiden. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

Service adviser was great and very helpful made my experience very pleasurable and I will definitely come back again. More

by JHERNANDEZ303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Rivera
Report | Print
Jan 17, 2024 -

Diamond Ford responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 11, 2024

fast and understanding. i needed a smog and didn't have an appointment and i went in and they took me in right away without rescheduling they said what i was asking to do to More

by RAVEN_GUARDDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
customer service
Report | Print
Jan 17, 2024 -

Diamond Ford responded

Thank you for your wonderful feedback, Raven. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 09, 2024

Outstanding service, had appointment to service my 2018 F150. My service advisor Dan had me in and out in less then a hour. More

by ZARLEKE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Report | Print
Jan 11, 2024 -

Diamond Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 09, 2024

Barret is always helpful even with my reoccurring issues on my Mach-E. I will continue to service with Barret for everything I need More

by noemail10132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Jan 11, 2024 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Barret does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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