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Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

July 30, 2023

Excellent and professional service, I came without appointment and they are able to take my car for the service. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Aragon
Aug 02, 2023 -

Diamond Ford responded

Thank you so much for taking time out of your day to share your experience with everyone, Debbie. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 30, 2023

Everything was done as requested. Service team communicated and answered all questions during the visits More

by BOBBYPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 02, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience, Bobby! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 29, 2023

Service department is very nice and helpful. Dan DiGiovanni answered all questions and kept me informed on the status of my vehicle. More

by SIERRASAINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Aug 01, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Dan does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 29, 2023

The service was really awesome and the worker was always letting me know about my car. More

by Jamesreynosa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret howle
Aug 01, 2023 -

Diamond Ford responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 28, 2023

Tyler was an amazing salesman he knew so much details about the car and if there was something he didn’t know his answer was Ill be right back because he ran to always find the answer. He was kind relata More

by baileyswimmer22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Tyler Hoffman
Aug 03, 2023 -

Diamond Ford responded

Bailey, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 28, 2023

Barret Howle in the service department is my main reason for returning to Diamond Ford. More

by gordonhopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Aug 01, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

My experience at Diamond Ford is as usual. Treated professionally and in a timely manner. I am always satisfied at Diamond Ford. More

by TOMMEY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quck Lane service dept
Aug 01, 2023 -

Diamond Ford responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Work done timely manner. Called for pickup when done. Dan service representative very professional and cordial. More

by LADYJ59998_46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan service representative
Aug 01, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Dan, my Service Advisor, was very professional and answered all my questions. The repair was not completed correctly after the first day. I had to leave the vehicle for a second day so the technicia More

by YANKEES96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Aug 01, 2023 -

Diamond Ford responded

Thank you for the awesome feedback! You're right, Dan is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

All the folks in service are very curtious and informative. Took good care of me and my vehicle and the drivers buttons work just fine. T'anks John Bartley More

by TRAINGUYJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw
Aug 01, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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