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Diamond Ford
Lancaster, CA
635 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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635 Reviews of Diamond Ford
March 01, 2011
I bought a battery from this service department in April 2008. The battery was covered under a 84 month warranty. The service department did not want to prorate my warranty for the new battery I was receivi 2008. The battery was covered under a 84 month warranty. The service department did not want to prorate my warranty for the new battery I was receiving. I was told that I needed a receipt even though it was documented in the computer that I had purchased the battery there. I received a bill for $136.00. It was only after I questioned my warranty for the second time that I was told that I would only need to pay $45.00 for the battery. This service department is the worst. I usually take my care down below to Vista Ford but I had to get a battery. I would not recommend this service department to anyone. They did not provide good customer service. In addtion I was told that I could not use my advanatge dollars because my account was deactivated. I was told that if the acoount is not used in 18 months the dollars are forfited. This is another reason why I take my car elsewhere to be serviced. More
by zmmiiu5
Employees Worked With
forgot
January 29, 2011
Sold me a car that had been previously wrecked. Did not find out until another dealership took the car apart to find an electrical problem. Did not make the situation better. Did everything they could to find out until another dealership took the car apart to find an electrical problem. Did not make the situation better. Did everything they could to make sure every action that happened only benefited them. Customers do not come first with this business. More
by cmwgorilla
Employees Worked With
Various
December 08, 2010
Every time I visit the service dept I'm teated with the up most respect, the staff here are kind friendly & very informative/knowledgeable.here at the service dept the customers come first and thats whats up most respect, the staff here are kind friendly & very informative/knowledgeable.here at the service dept the customers come first and thats whats make me come back to do business.service dept keep up the work. More
by jmosley1
Employees Worked With
kathy petterson, jason
November 29, 2010
Worst customer service I have ever experienced. I am compelled to picket outside of the dealership on ym days off. Has been such a hassle to work with and if you want to be treated nicely go down below. compelled to picket outside of the dealership on ym days off. Has been such a hassle to work with and if you want to be treated nicely go down below. Never go to this dealership. They have been such a headache and when I went there they took 20 minutes for a sales person to talk to me and after they were paged 3 times did they finally come over. They lied to me about the costco auto program. Told me they would not work with me with 8000 down and I walked out and they were very rude to me. They called me 5 minutes after I walked out and said fine we will work with you. I was supposed to have a security system installed that I PAID for and i called 3x about it. The sales guy told me service was supposed to call me back they never did. And today when I called service they had nothing in my name. It has been since October 20th. I wish I would have known how rude and how much of a hassle a new car from them would have been instead of a blessing. More
by a_renee
Employees Worked With
Jeff
November 12, 2010
The experience upon buying my 2006 ford truck with the The experience upon buying my 2006 ford truck with the salesmen was not that great, but I liked the truck.I did not get the best price I could get The experience upon buying my 2006 ford truck with the salesmen was not that great, but I liked the truck.I did not get the best price I could get after making three trips. They did offer good financing and good service. After taking the truck for the first service Kathy and Carrie more than made up for the orginal sales experience. More
by craig roberts
Employees Worked With
kathy/carrie
September 27, 2010
I was satisfied with the sales experience at this dealer. The salesman were very friendly and knowledgeable of the product. They were not pushy and work very hard to get the best finacing deal available.They The salesman were very friendly and knowledgeable of the product. They were not pushy and work very hard to get the best finacing deal available.They throughly went over all the functions and accessories in the vehicle. They also followed up to make sure I was comfortable and happy with the products and functions of the vehicle. More
by careshaw
Employees Worked With
wayne edwin kyle
September 26, 2010
Sales,Finance,Fleet & Service are all friendly and knowledgeable. Followup is great and we always get an appointment the day we ask. After purchasing the Escape, Fleet installed a receiver in a timel knowledgeable. Followup is great and we always get an appointment the day we ask. After purchasing the Escape, Fleet installed a receiver in a timely manner while we took the shuttle van home. The dealership always follows up on anything they do with a call. More
by ACMitchell
Employees Worked With
Wayne, Sonny,Keri,
September 23, 2010
THE WAITING TIME FOR SERVICE TO BE PERFORM IS NOT GOOD. WAITED FROM 9:44 TO ABOUT 2:30PM FOR MY VEHICLE JUST FOR A BATTERY REPLACEMENT AND I GUESS NEEDED TO BE LOOKED AT THE REASON IT WAS NOT WORKING. STIL WAITED FROM 9:44 TO ABOUT 2:30PM FOR MY VEHICLE JUST FOR A BATTERY REPLACEMENT AND I GUESS NEEDED TO BE LOOKED AT THE REASON IT WAS NOT WORKING. STILL THE WAIT TIME IS UNCALL FOR. THEY LEFT FOR LUNCH AND I HAD TO WAIT STILL THE CUSTOMER IS FIRST AND SHOULD HAVE FINISHED WORK BEFORE TAKEN LUNCH... I MIGHT THINK TWICE BEFORE GOING BACK FOR SERVICE. SUNRISE FORD OF N.H STILL HAS FASTER SERVICE. More
by ESCOBEDO49
Employees Worked With
JIMMY D.
September 17, 2010
Excellent service,the facility is soo clean,the employees are kind and helpfull.I recommend this facility to my sister & my Dad,i will be going back again & again,next visit will be to change the break's soo are kind and helpfull.I recommend this facility to my sister & my Dad,i will be going back again & again,next visit will be to change the break's soo soon,i would like to thank Mrs. Shanna for her kindness.Thank you. More
by rahnda_abulail
Employees Worked With
shanna 148.235.404
September 10, 2010
I went to the Antelope Valley Ford Lincoln Mercury Dealership for an Oil change because I had a coupon from them. The service was FAST, FRIENDLY, AND VERY INFORMATIVE. They gave me non-stop updates on Dealership for an Oil change because I had a coupon from them. The service was FAST, FRIENDLY, AND VERY INFORMATIVE. They gave me non-stop updates on my car and even helped me to decide before leaving, that I would definately come back for future service! GREAT EXPERIENCE!!! More
by JStefano
Employees Worked With
Shauna
