Diamond Ford
Lancaster, CA
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642 Reviews of Diamond Ford
I always feel like the people at Antelope Valley Ford truely want to help. I have purchased two vehicles from AV Ford and had my vehicles serviced there on many occasions. I always get fast and considera truely want to help. I have purchased two vehicles from AV Ford and had my vehicles serviced there on many occasions. I always get fast and considerate service. I feel very comfortable at AV Ford. More
I recently moved to the area and needed a new truck. I met by Sam and he showed me around the lot. Unfortunaltly they did not have the vehical I was looking for in stock. However, Sam informated me that t met by Sam and he showed me around the lot. Unfortunaltly they did not have the vehical I was looking for in stock. However, Sam informated me that they could get any Ford truck that I wanted. In three days they had the truck I wanted and I drove away with a great deal and very happy with the whole team at AVF! More
I was very pleased with dealership. Having moved in this area recently I called to make an appointment, was able to get one the next day. I was greeted by Rey very friendly and helpful. I was able to wait area recently I called to make an appointment, was able to get one the next day. I was greeted by Rey very friendly and helpful. I was able to wait for my car. The cashier was very helpful and friendly was very pleased with appointment. More
Fuming over a bad brake job at a repair shop in town I called the dealership. They got me in within 45 minutes and FIXED the problem. The mechanic took the time to ride in the car with me and experience/d called the dealership. They got me in within 45 minutes and FIXED the problem. The mechanic took the time to ride in the car with me and experience/diagnose the problem. He was very patient listening to me and explained the problem and how to fix it so that I understood. Brett and everyone in the office were very helpful. Their customer service is excellent - they took the time to explain everything so that I felt I was making an informed decision. Going back again today - they have my repair business from now on. More
The girls are always friendly and take care of the customer asap. They keep me up to date. I won't go to the Ford side unless I absolutely have to. I've had two bad experiences over there, but thes customer asap. They keep me up to date. I won't go to the Ford side unless I absolutely have to. I've had two bad experiences over there, but these girls are great. I can always get a ride home which is important for me. More
Antelope Valley Ford has always provided us excellent service. From technicians to customer service, we have never experienced any problems. Service has been done quickly and efficiently with no complain service. From technicians to customer service, we have never experienced any problems. Service has been done quickly and efficiently with no complaints from us. We will continue to use AV Ford in the future. More
Everyone is very pleasant to work with at this dealership. They have a great follow up in regards to customer satisfaction when my vehicle has been in for service. They are commited to customer dealership. They have a great follow up in regards to customer satisfaction when my vehicle has been in for service. They are commited to customer satisfaction. The dealership is very accomodating in scheduling service to my convenience. More
Purchased my truck at Antelope Valley Ford in 2005 all their employees give great service, prompt service and all employees I encountered were very nice and helpful, especially Peggy,Brett, Brooke and Joh their employees give great service, prompt service and all employees I encountered were very nice and helpful, especially Peggy,Brett, Brooke and John. I will return for all my service needs in the future More
Each time I take my 2004 ford explorer for maintenance, they are courteous, very efficient when servicing my vehicle. Also I save on my services each time, by being a member of the owner advantage, on my n they are courteous, very efficient when servicing my vehicle. Also I save on my services each time, by being a member of the owner advantage, on my next visit. Highly recomend their product and services. More
I have used Antelope Valley Ford since moving into the area in 2002. My experiences with the Service and Parts Departments have been very satisfying. I do not ever walk away from this dealer feeling tha area in 2002. My experiences with the Service and Parts Departments have been very satisfying. I do not ever walk away from this dealer feeling that I have been taken advantage of or have not been made to feel as if I was the only customer on the premises. The Service Specialist that I have been dealing with since last year, Rey Osuna, is the most polite and professional person that I have had the pleasure of working with in a very long time. He is a gentleman of the highest quality, very respectful of me and my time and is extremely generous with his time. He explains what has to be done and why. This attitude provides me with a feeling of well-being and that I really matter to him. AV Ford is the place to bring your automobile for service and whatever else is needed. Especially if you want to feel as if you matter once you arrive. More

