Diamond Honda

i bring my honda pilot late in the afternoon and i thought that i will not be accepted anymore but still they accept it for change oil and it was fast and the staff who assisted me was very accomodati thought that i will not be accepted anymore but still they accept it for change oil and it was fast and the staff who assisted me was very accomodating. More

Diamond Honda honored all that was promised by phone and on the internet, and Jerry and Erik were very efficient in acquaining us with our new vehicle. on the internet, and Jerry and Erik were very efficient in acquaining us with our new vehicle. More

I've been cheated by the Diamond Honda of Puente Hills Service Center. They provided wrong and fake diagnostics and requested labor fee over $400 for sliding door problems and Real A/C. The initial diagno Service Center. They provided wrong and fake diagnostics and requested labor fee over $400 for sliding door problems and Real A/C. The initial diagnostic which they provided said Control box needed to be reset. It cost me $108 to do the works and its not covered by Honda Care. But they didn't fix the problem which I found out when picked up the car. Then on the 2nd diagnostic report next day, They said the Sliding Door Panel Re-sealing is needed and its requested by Honda Care, also the door motor and Transistor on Control unit needs to be replaced. They said the Re-sealing is not covered by HONDA Care, It cost $400 to do the works. Since those parts(motor and Transistor) was back ordered and needs about 2 weeks, so they asked me pickup the car or they will pay for the rental car. Also, I need to pay the resealing works $400 in advance since they already provided some works, I refused to pay the $400 since they have not yet fixed the car. In addition, it doesn't make any sense that customer is responsible to pay for the back panel sealing works in order to protect a "warranted parts". The service Manager Eric Sharaf was very rude said the Re-sealing works is required by HONDA CARE, and its necessary, otherwise, no parts will be covered under Honda Warranty. After several arguments, The service Manager said I can have my car and please wake away, they will not service my car anymore in the future. They will not refund me the $108 that I paid, in addition, they will withdraw the car rental purchase order and I will need to pay for it on my own. After I withdraw my car from the Service Center, then I checked in the car to another Service Center "Metro Honda" which located in the city of Clairmont. The Metro Honda fixed the problems, which they have replaced the Junction box, and it fixed both sliding door, Door Lock, and real A/C. All parts and labor covered by the Honda Care Extended Warranty and I don't need to pay anything. In addition, they have authorized a car rental which covered by Honda care during those repair days, included parts waiting period. I have spoke to HONDA CARE WARRANTY CLAIM CENTER, they have confirmed that the sliding door back panel re-sealing works is recommended but not necessary, Also, the rental car should be covered under entire repair period during the parts waiting. More

I bought a CPE 10' Honda Accord and I was very pleased with the overall experience at Diamond Honda. Brigitte, the saleswoman was awesome and very helpful and she did not exert any pressure to buy. Ab with the overall experience at Diamond Honda. Brigitte, the saleswoman was awesome and very helpful and she did not exert any pressure to buy. About a week after purchasing my car I realized that there were a few pits on the windshield and I took the car back to the dealer and they replaced the entire windshield free of charge. Michael and Eric in the Service Department were extremely nice and helpful. More

Every time I brought my car @ diamond Honda puente hills for service I'm always satisfied with their services. Thanks Bert Ruelas you are the Man! for service I'm always satisfied with their services. Thanks Bert Ruelas you are the Man! More

A few years ago, I bought a 2008 Honda Cr-v from this A few years ago, I bought a 2008 Honda Cr-v from this dealer, WOW great car! The salesman at that time was very helpful and friendly. Over the last A few years ago, I bought a 2008 Honda Cr-v from this dealer, WOW great car! The salesman at that time was very helpful and friendly. Over the last few years, I have taken my car there for service...they have a great team of people working for them. They really make you feel welcome and they try to save you money whenever possible. I like that they send me coupons in the mail which have helped lower my cost when I needed service done on my car. Note, I usually put the coupons in my glove compartment so when I need anything done the coupons are waiting to be used. The whole staff there have always been very friendly, honest and extremely helpful...alot of great people working there. And I love the atmosphere here when I had to wait for my car. I recently, spoke with the New General Manager Theodora Stratos when I was there on my last visit there...she and her staff try to make sure your expericence is Outstanding, they aim to please. Great job to ALL,Keep it Up and Thank You!! More

The dealership gets 1 star. but my Sales Woman Bridgette gets 5 stars. Bridgette was a pleasure to deal with, we hit it off right away, we BOTH understood that I didn't NEED TO BE FEED BULL$#!T to make a pu gets 5 stars. Bridgette was a pleasure to deal with, we hit it off right away, we BOTH understood that I didn't NEED TO BE FEED BULL$#!T to make a purchase from her. So about the Stealership, I bought an 08 Odyssey that was "Honda Certified". I should have known something was up with the place when we popped the hood and it was disgusting, it looked like the prior owner had driven through a desert dust time the whole time. Then when we tried to start it it had a dead battery, which I was told would be replaced when I purchased the vehicle. The interior needed a good scrubbing again as well. Well a week after I purchased the van the battery went dead twice on me, it had never been replaced. When I took it back to them the service writer hooked the battery up to a tester and said oh ya this battery is shot. The Assistant Service Manger said well batteries are not covered under the Certified warranty, and I quickly pointed out had the vehicle actually gone under your world class certified inspection the battery would have been replaced. So he proceeds to tell me he is going to charge it the Sales Dept cause hes not going to foot the bill, I told him I don't care who its charged to I just need the van to be fixed. 2 weeks after the dead battery the left front axle starts making a clicking noise when backing up and while turning, I go back by the Stealership and the same Asst Service Manager tells me I will have to leave it all day so they can "Check it Out" since its a lengthy inspection and job. I didn't leave the van with them I instead took it to Norm Reeves Honda in West Covina which is much closer to home. As soon as I pulled in and told the service adviser what was wrong he knew instantly what I was talking about and said no problem they would fix it. They were aware of this problem as there was a service bulletin on it and they keep the axle in stock. With in 3 hours my van had a new axle, had been washed and was ready for pick up. More

We just purchased a 2011 Honda Odyssey from Jerry Ng at Diamond Honda in Puente Hills. It was well worth the drive! We had been looking for the Odyssey for sometime and had negative experiences with seve Diamond Honda in Puente Hills. It was well worth the drive! We had been looking for the Odyssey for sometime and had negative experiences with several dealerships until we met Jerry. The purchase process was smooth and pressure free. If you are looking for a Honda check out Diamond Honda and ask for Jerry. We had a great experience! More

I had recently purchased a new car from Diamond Honda in Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rub Puente Hills, which moved from Diamond Bar sometime in 2008. When inspecting the vehicle I had noticed that there was an issue where parts of the rubber seal was pulling away for two different door frames. The issue was readily apparent, especially when comparing the two defective sections with their their non-defective counterparts on the other side of the car. I made sure that the problem was documented and that an appointment was made in order to resolve it. However, when I took the vehicle in to the service center for the problem to be corrected, the assistant service manager Rick Smith refused to acknowledge that there was an issue with the seal. He claimed that since each seal was not held in place with glue, it was normal for the seals to exhibit such behavior. He then proceeded to pull out parts of the rubber seal in question and jam them back in, attempting to show that the issue can be easily fixed. Except for the fact that in each case, the rubber seal immediately began to pull away again -- back to where it started out. I pointed this out, but he refused to take any steps to actually address the problem. It is obviously a defect with workmanship or materials; otherwise all four doors would not have exhibited the problem seen, instead of just two of them. There is no other explanation for such a problem: If the part was free from defects in materials then it was not installed correctly, thus a problem with workmanship. And likewise, if the workmanship was performed correctly, then a defect in materials (such as a deformed part) would be the only explanation of why the seal was exhibiting such a problem. I am extremely dissatisfied with the level of customer service offered by the Diamond Honda's service center. The customer service from the internet sales manager during the purchase and negotiation of price of the vehicle was okay, but that relatively positive experience is completely overshadowed by Diamond Honda's service center and its assistant service manager's refusal to honor an agreement to fix a defective product which they had sold to me. Knowing what I do now about how terrible the customer service was at their service center, I would not have made the purchase unless I was absolutely sure that the vehicle was free of defects. If the rating scale started from zero instead of one then I would have given their service center a zero rating, since that most accurately reflects the fact that no service was provided whatsoever to properly address the issue. More

everybody that works there is an act when i picked up my new used car the cd player did not work when i took it in for warranty service they couldnt even find my car this is my first dealing with any dealer new used car the cd player did not work when i took it in for warranty service they couldnt even find my car this is my first dealing with any dealer so if anyone is in my position i would not deal with diamond bar honda they already dont want to accept the terms even though we already agreed upon them and they want more down payment this is joke to them they think they could just screw someone around and iam going to make it clear that this dealership should be the next one to go out of buisness and show me taking my buisness elsewhere dont ever go here for anything i work for a nearby AAA towing company and that place is the most i see cars getting towed for repairs i trusted them dont do the same mistake i heard goudy honda and norm reeves would be alot better instead this fake dealership forget them they dont satisfy there customers only cause more stress on someone dont go here for your own protection i know what iam talking about More