
Diamond Honda
City of Industry, CA
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1,201 Reviews of Diamond Honda
I bought a new 2007 Honda Fit. The price was agreed upon, and the car was ordered. But when we came back to sign the purchase paperwork, they tacked on a $995 "Market Fee" since our car is "too popular." Thi and the car was ordered. But when we came back to sign the purchase paperwork, they tacked on a $995 "Market Fee" since our car is "too popular." This was not disclosed when we ordered the car, and they said it was not negotiable. When we picked up the car, they didn't fill up the gas tank, install the antenna, and other "courtesy" tasks that you would expect from a dealership. Everytime we call on the phone, they are friendly, but never follow up. We were totally screwed on our trade, and when we changed our mind and called back the next morning...it had already been sent to a wholesaler. I let them know that I'd left a pair of prescription sunglasses in the car....they said they would call the wholesaler have them look for the glasses. But they didn't call...and the glasses were not recovered. But here's the clencher: When we agreed on the price and ordered the car, we wrote out a check to put on hold so they could order the car. When the car was delivered, we decided to do the trade instead. We were told that they would destroy our check...but they cashed it anyways and caused 17 overdraft charges on our account! The will not answer calls, I get the run-around talking to manager after manager, and they just say I'm out of luck. Buyer beware with Diamond Bar Honda!!! Worst dealership EVER!!! More