Diamond Hyundai Palmdale

Our sales person Chris was very easy to work with We received a quote for the car before arriving To test drive the car . Which made for an easy & quick. purchase process. received a quote for the car before arriving To test drive the car . Which made for an easy & quick. purchase process. More

Arrived early for appointment but they got started right away. The the staff is knowledgeable and very courteous. away. The the staff is knowledgeable and very courteous. More

Petros is great! Wonderful experience! My car was repainted, and they gave me a rental... my only complaint LOL is I returned the rental with a full tank and got my c Wonderful experience! My car was repainted, and they gave me a rental... my only complaint LOL is I returned the rental with a full tank and got my car back on E... :( LOL But other than that Amazing experience!!! More

ARLENE IS THE BEST THAT DEALER HAS IN THE SERVICE DEPARTMENT SO MANY INCOMPETENT PEOPLE HAD PASS THROUGH THAT DEALERSHIP. I BEEN HAVING SOBMANY ISSUES WITH MAR CAR BUT HER DEMEANOR MADE ME CALM MYS DEPARTMENT SO MANY INCOMPETENT PEOPLE HAD PASS THROUGH THAT DEALERSHIP. I BEEN HAVING SOBMANY ISSUES WITH MAR CAR BUT HER DEMEANOR MADE ME CALM MYSELF AND ALLOW THE PROCESS TI TAKE ITS COURSE. THANK YOU ARELENE More

Great Sales Rep. David was very patient and kind. Jesse in Servicing was amazing and Germain the manager was very accommodating. David was very patient and kind. Jesse in Servicing was amazing and Germain the manager was very accommodating. More

Lexy was terrific, very helpful, and did a great job in communicating both in person and via texting and voicemail. BUT your offshore people answering the phones is a total roadblock. If you think a no- communicating both in person and via texting and voicemail. BUT your offshore people answering the phones is a total roadblock. If you think a no-knowledge person is better than a voicemail queue, not for me. They lie, call, and ask a warranty question, and they promise to call you back; what a joke. More

My car was driving really jerky and was having some trouble accelerating. I dropped it off, they had my car for two days just to tell me that it was driving fine and nothing was wrong. I said I find th trouble accelerating. I dropped it off, they had my car for two days just to tell me that it was driving fine and nothing was wrong. I said I find that hard to believe because this happened all of a sudden. I picked it up and it immediately started doing the same thing, really frustrating. I don't know how the tech didn't feel it or thought that was a normal way a car should drive. The only reason I'm giving 3 stars is because the woman at the desk was really nice and even though I didn't make a fuss they didn't charge me. More

everything was handled very well. I showed up at the dealership with no sleep and had to leave my vehicle for a check engine light. the service advisor texted me instead of calling kn I showed up at the dealership with no sleep and had to leave my vehicle for a check engine light. the service advisor texted me instead of calling knowing that I would be sleeping. When I woke up I returned her text. Thanks for the connivence. More

The service representative process is in quickly, was very communicative, kept me informed regarding the status of my vehicle. very communicative, kept me informed regarding the status of my vehicle. More

Less than two weeks ago, we were in a terrible situation with a 2014 Hyundai SF that we recently financed, that broke down in Lancaster, CA— Over three hours away from our San Diego home. We had it towed to with a 2014 Hyundai SF that we recently financed, that broke down in Lancaster, CA— Over three hours away from our San Diego home. We had it towed to Expert Automotive in Rosamond that Friday where they found a dead engine and the P-1326 code. On Saturday we towed it to Diamond Hyundai (Palmdale) and got a call from Alicia in Service. She is quite experienced in her craft, informative, friendly and on top of it all. In my research, everything I had read, said that if Hyundai approved an engine replacement, the entire process would take 4 to 10 weeks, So we settled in. Imagine our surprise when we heard back on Monday that They would be escalating the situation to Hyundai. On Tuesday, we learned we were getting a new engine!! Alicia told us that she would be in touch the following week when the engine arrived. Imagine how surprised when she reached out on Friday to let us know that our vehicle was ready! New engine (free) and hoses and belts (not free), all installed and ready for pickup! Wait, what? Saturday, One week later, we took the Drive to pick up our car Which drove home just fine and is driving around San Diego the same. We were so impressed with the service and speed that we had them do the oil change on our ram 1500. It was the end of the day and they got it done in less than an hour! We are tempted to make the 3+ hour drive to get future service. Alicia and the service team were THAT impressive! Thank you Diamond Hyundai for standing out! More