Diamond Hyundai Palmdale

The staff was most helpful in assisting me in my decisions about trading in my vehicle and acquiring an upgrade. Most helpful in financing. decisions about trading in my vehicle and acquiring an upgrade. Most helpful in financing. More

Staff was unprofessional. Went in for a light on my car on Saturday, received no call so we called on Monday and left messages. I only received a text message later what was w Went in for a light on my car on Saturday, received no call so we called on Monday and left messages. I only received a text message later what was wrong with my car. Informed the person that texted me if she could call my boyfriend to discuss the issues and to get the car fixed. She responded that she would call him and a couple hours later she did but was rude to him from the beginning. He informed her after that that I would pay for the diagnostic check and retrieve my car. I came the next day to get my car and had a tow truck waiting. While waiting to pay the other service dealer was on the phone with another customer informing them that their previous dealer got fired, which does not look good on ypur end, could of said no longer with the company. Paid for my car and asked for it to be driven to the tow truck, was left behind the tow truck and was given the keys. Was not told anyrhong about the car and when the tow truck driver tried to get it on the truck the car was dead. He opened the hood and a torn belt was sitting just on top of the engine. The driver had to jump it and put it in neutral. Car was drivable when I brought it in. More

It was a good experience and enjoyed customer service took not long . And was pleassd took not long . And was pleassd More

I would give zero stars but unfortunately that’s not an option. I bought a brand new 24 Kona back in July 2024. Everything was going well but the salesman told me they only had one key fob on hand but assu option. I bought a brand new 24 Kona back in July 2024. Everything was going well but the salesman told me they only had one key fob on hand but assured me they will mail out the second one. Went through finance, signed and left with my new car. A day later I get a call saying that I missed a signature on my PREAPPROVED check (I was certain I had to sign it but the finance guy told me the signature wasn’t needed). I truly felt like they were trying to scam me into their own finance deal. Red flag 2. Two weeks goes by and I haven’t received the second key fob as promised. I call multiple times but miraculously there was no one in the office every time I called. A few more weeks go by and I send an email explaining my frustration about not receiving my second key fob and even attached a mailing address. NOTHING. February 2025 and I call trying to see if they will finally send out my key fob just to be told their hands are tied because the sales guy that sold me my car didn’t put it in writing. On my contract it states that the car comes with TWO key fobs. Yet, I am told that I will be charged to get a second key fob that they owe me. As of right now I HIGHLY advise people to shop elsewhere if they want to avoid the conman at this dealership. All I want is my second key fob(that is owed) and I will gladly take these reviews down. Thank you. More

Sammy and Gabby were great. The service guys were awesome too. We appreciated everyone’s assistance and patience. The service guys were awesome too. We appreciated everyone’s assistance and patience. More

Service center sucks: It's horribly understaffed, and the booking area is dirty and in disrepair. This visit was just for recall work, but past bad experiences with this place has made me say that I won the booking area is dirty and in disrepair. This visit was just for recall work, but past bad experiences with this place has made me say that I won't return. Did I mention they're glacially slow? More

Very pleasant to work with. Attention to detail was terrific - going over the vehicle - controls etc. Helped me with the app and bluetooth. Made sure I felt comfortable in the Attention to detail was terrific - going over the vehicle - controls etc. Helped me with the app and bluetooth. Made sure I felt comfortable in the vehicle before sending me on my way! More

The service was amazing Alexa and Andrew did an amazing job and took good care of my car . Thanks to the service for sure will be coming back job and took good care of my car . Thanks to the service for sure will be coming back More

When you call they don't answer. They said it would take 1.5 hrs for an oil change. It took 2.5 hrs. I asked for something else to be inspected and the service associate said she wou They said it would take 1.5 hrs for an oil change. It took 2.5 hrs. I asked for something else to be inspected and the service associate said she would have to keep the car for 48 hrs because they had over 200 vehicles waiting to be diagnosed. That's ridiculous. They clearly need more staff. I would imagine that it would take weeks to diagnose that many cars. So my warranty issue is not yet checked. More

We purchased a Hyundai Palisade, and our salesperson was very helpful, friendly and knowledgeable and we had a very good experience. very helpful, friendly and knowledgeable and we had a very good experience. More