Diamond Hyundai Palmdale

Service was great service writer Gess went out of her way to look for something. I thought I had lost. Repair was made looks great period to look for something. I thought I had lost. Repair was made looks great period More

Staff was professional, courteous, and friendly. Took a little longer than expected. Rep was out a day as well, wasn't able to get information on my vehicle for a couple of days. Took a little longer than expected. Rep was out a day as well, wasn't able to get information on my vehicle for a couple of days. More

Very good nice excellent explain details. Nice, good recommendation. Willing to help with no problem. Yes, I will buy another car. Nice, good recommendation. Willing to help with no problem. Yes, I will buy another car. More

The kind and patient customer service provided by Adriana was Platinum tier. The service team was so fast and efficient and it’s clear they have expertise with the cars. I have never had such a positive expe was Platinum tier. The service team was so fast and efficient and it’s clear they have expertise with the cars. I have never had such a positive experience at a dealership. Thank you!! More

The service center and Chris were very nice and helpful. Even the mechanic came out to my car to explain things better to me. Even the mechanic came out to my car to explain things better to me. More

I understand dealership has gone under numerous managements and ownership but you should pay attention to reviews and feedback from customers. The only thing positive I can say was the service advi managements and ownership but you should pay attention to reviews and feedback from customers. The only thing positive I can say was the service advisor was good. Service are needs: Greeters,loaner cars and car wash machines should be available. An oil change with scheduled appointment should not take 2+ hours. WiFi wasn’t working and each visit has been this way. Several customers were complaining about above matters but said they feel forced to come until warranty is up and would go elsewhere. I was going to purchase another Hyundai but considering I now live in Palmdale, I will definitely not be purchasing another Hyundai. Due to the fact that this is the only dealership in Palmdale and I won’t receive good service. More

Very easy to deliver and very professionally done. I am not sure of what else to say. Thanks I am not sure of what else to say. Thanks More

The service was performed in a timely manner and staff was friendly, helpful and personable was friendly, helpful and personable More

Friendly service rep. Last two times I asked for brake and tread measurements, but didn't get them in the paperwork. Last two times I asked for brake and tread measurements, but didn't get them in the paperwork. More

First of all, it is not Raul's fault for this low rating. I took the car in an hour early on a Thursday morning for a 10:00 appointment. I heard the Diamond Hyundai compulsory statement that everything tak I took the car in an hour early on a Thursday morning for a 10:00 appointment. I heard the Diamond Hyundai compulsory statement that everything takes at least 24 hours, in this case 24-48. Since the problem is computer (Nav) related, I don't know why it would take this long, but, so be it. On Tuesday of the following week, Raul contacted me and explained the diagnosis. Although I did not like what I heard, I accepted it. Hyundai, not Diamond, has decided to screw customers if they don't move up to Genesis (my words, not Raul's). He said he'd get the car washed and it should be ready within an hour. We went to get our car a few hours later and it had not been washed. This is the fourth time we've not received a free car wash: Twice it was blamed on 'Oh, that guy didn't show up for work today,' and the other excuse was, 'Oh, Palmdale no longer allows us to provide free carwashes. The Service Department's customer reception area at Diamond is subpar at best. It is cramped, located on a thoroughfare, and antiquated. I am currently in a search for a Toyota, because of the treatment and policies by/of Hyundai USA. More