Diamond Hyundai Palmdale

Horrible! Unwilling to work with me at all on a car they sold me that was unsafe to drive! I had a rollaway occur while in park and ebrake set, almost sending Unwilling to work with me at all on a car they sold me that was unsafe to drive! I had a rollaway occur while in park and ebrake set, almost sending my three daugthers over the side of a mountain. Had they done their job they would not have let me drive this car off of the lot with the serious safety recall. It now requires a new transmission and they were told how serious of a scare I had and that I am not comfortable getting back in that same vehicle and I want to swap it out for a different one and they have the audacity to try to tell me a vehicle I had for 3 days (700 miles) would have to be traded in as a used vehicle! They are more worried about losing a few bucks then taking care of a customer who could have had a serious accident with her children. Hopefully noone else has to be through what I did!! More

Jess always gives the best customer service it’s always a great time walking into the dealer, knowing that the team there is going to take care of my car great time walking into the dealer, knowing that the team there is going to take care of my car More

Chris was fantastic, and took care of all my needs. Very pleased with my service. Very pleased with my service. More

If I could give them a zero I would. Appointments take forever to schedule and when you do get an appointment the service department will lie to your face about how long the services wil Appointments take forever to schedule and when you do get an appointment the service department will lie to your face about how long the services will take while charging you and arm and a leg. The male associates will also mansplain things to you, which is extra annoying when they’re factually incorrect. More

They actually called me when they were finished. In the past I always had to call them to find out the status of the car. In the past I always had to call them to find out the status of the car. More

Always great service at this dealership. My advisor is always on top of his job. Raul advised me of any potential problems and is very easy to talk too. My advisor is always on top of his job. Raul advised me of any potential problems and is very easy to talk too. More

Absolutely horrible! Sales sent us off with a new car that was UNSAFE, Will not work with us, even though they made a very big mistake. Service has not been any better. W Sales sent us off with a new car that was UNSAFE, Will not work with us, even though they made a very big mistake. Service has not been any better. We had our vehicle for three days and it now needs a new transmission. I would never ever recommend this dealer to anyone. My children’s lives could have been at risk Due to the unsafe nature of this vehicle Serious safety recall that the vehicle had when they knowingly sold it to us. Consumer affairs is taking care of us. It’s sad that we had to go that route. More

Service manager took down complaint and said would get back to me in a couple of days. No one called. After more than a week I had to call to find out what the diagnosis was. Had to call several times, go back to me in a couple of days. No one called. After more than a week I had to call to find out what the diagnosis was. Had to call several times, got transferred to lines that no one picked up, got transferred to answering machines that no one ever responded to, got left on hold until the phone shut down the call. FINALLY, Ashley took my call and told me what was going on with the car. She said it would be done by Friday. It was not done by Friday. She said come in Saturday. I came in Saturday to find one person handling the entire department who was obviously in over his head. Again, car was not ready. Raul attempted to come in on his day off to expedite the situation on Saturday. But was held up in traffic. I finally got the car back about 2 weeks after dropping it off. In short, the only reason this is a two star rating instead of one is because at least Ashley and Raul tried to help. More

My car was there for 7 hours for a regular service and the other item that needed to be done was not. Everyone was very friendly, however. the other item that needed to be done was not. Everyone was very friendly, however. More

I left my car at 9:30 am and Raul from Palmdale Hyundai said it would be ready MIDDAY. I asked like around 12-1 and he said yes around MIDDAY. I had to call 7 times to see how my car was going and they sai said it would be ready MIDDAY. I asked like around 12-1 and he said yes around MIDDAY. I had to call 7 times to see how my car was going and they said that it would be ready at 2pm. Comes 2 pm and I call back, no reply. Sent to voicemail or to the lady that transfers the calls. My car is finished at 4pm. Very unprofessional and they don’t update the customer about their car. More