Diamond Hyundai Palmdale

From the time I arrived, until the time my car was ready, the communication received from my service rep was great! As a waiter, I dreaded the long day ahead, but the mechanic (whom I'm grateful for) was so the communication received from my service rep was great! As a waiter, I dreaded the long day ahead, but the mechanic (whom I'm grateful for) was so thorough in his findings in addition to what I was there for, that I really didn't notice because I was just focused on all that it meant knowing all the issues were being addressed. More

☺☺☺Happy to be back in the Hyundai family☺☺☺ Nice and clean facility.♦♦♦♦♦ My salesman Sammy was very caring and attended to my needs.√√√√√√√√√√ Management great guy as well. The staff was caring, fri clean facility.♦♦♦♦♦ My salesman Sammy was very caring and attended to my needs.√√√√√√√√√√ Management great guy as well. The staff was caring, friendly and mostly good. It's a shame I can give them only 5 stars for the reason that they deserve a million.********************************************************************************** More

All the staff at Diamond Hyundai welcomed me with great hospitality soon as I walked into the lot. Sammy was very pleasant and not pushy. Happy to be back in the Hyundai family!!! hospitality soon as I walked into the lot. Sammy was very pleasant and not pushy. Happy to be back in the Hyundai family!!! More

all went well dropped off went to breakfast and got a call that my car was ready, first time that they didn't wash the car though call that my car was ready, first time that they didn't wash the car though More

Was a wonderful experience. My salesman Sammy was very thoughtful and listened to my needs. A great guy also the management were great My salesman Sammy was very thoughtful and listened to my needs. A great guy also the management were great More

Everything was great. Fast easy smooth. Great service. We appreciate your service. We have bought 3 cars from Diamond and will buy our future cars too. Fast easy smooth. Great service. We appreciate your service. We have bought 3 cars from Diamond and will buy our future cars too. More

The reservation was made online for a complementary (new car) oil change and inspection. HOWEVER I also indicated on the appointment form that I wanted the Recall List checked and tire rotation, and several car) oil change and inspection. HOWEVER I also indicated on the appointment form that I wanted the Recall List checked and tire rotation, and several other things, none of which as far as I can tell were done at all. More

This review is about the sales process which is basically a bait and switch. We located this vehicle online. Several texts and phone calls were with the salesperson were done prior to traveling. It took 3 1 a bait and switch. We located this vehicle online. Several texts and phone calls were with the salesperson were done prior to traveling. It took 3 1/2 hours to get to the dealership. We obtained financial approval for a loan from our credit union prior to our trip. Sales wanted to see if they could get a lower % rate which took another 3 1/2 hours. We were told by sales that the "safety options" that were already on the car were included in the price. When we were in finance doing the final contract, we discovered it was almost $10,000 more than we were previously told. Each "safety" option was listed separately. Sales was called into finance and said that the options were included in the finance payment not the price of the car. We left without the car after 4 hours there. The experience at Diamond Hyundai Palmdale was terrible. More

Was extremely disappointed with this dealership. My 2016 Hyundai was burning an extremely crazy amount of oil. This engine design flaw was known by the corporate company and when my engine froze up My 2016 Hyundai was burning an extremely crazy amount of oil. This engine design flaw was known by the corporate company and when my engine froze up at 143,000 miles I contacted corporate and they instructed me to take my car to the dealership. Of course they were aware of the chronic problem and said the engine failure was not covered by the warranty. So I was out of luck and they did nothing to at least offer me a free diagnostic or offer me some type of compensation. I was told that unfortunately some Hyundai engines don't go pass 143, 000 miles. More

The facility was nice and clean The staff was friendly. And caring over all good.. And caring over all good.. More