Diamond Hyundai Palmdale

Service person that took our car in was not very friendly. Nothing was really communicated well and I appreciate the Lyft ride home but I wasn't even told until I got a text. When called about the friendly. Nothing was really communicated well and I appreciate the Lyft ride home but I wasn't even told until I got a text. When called about the results of the inspection, again, not the friendliest experience. I will be taking our Hyundai to another dealer for any further service. More

Jered was great at helping get the car we wanted and helping us through the process. helping us through the process. More

Franco the salesperson was very helpful. Great communications. I made the purchase over the phone. Great communications. I made the purchase over the phone. More

I wasn't very happy about not receiving a call when the service on my car was completed. On Friday the 21st I drop my car of at 7:45 AM. The service was completed by 10:30 AM which was great. I was home al service on my car was completed. On Friday the 21st I drop my car of at 7:45 AM. The service was completed by 10:30 AM which was great. I was home all day and no one called to let me know my car was ready. I ended up calling the service dept around 3:00 PM to find out what was the status on my car. I was told my car was ready at 10:30 AM, Again I wasn't very happy at that point. Fred and June Hamm More

my car was making a noise. Took it in for diagnostic test. Had the work done. Car still making same noise. Took it back a 2nd time, had work they suggested done. Car still mak Took it in for diagnostic test. Had the work done. Car still making same noise. Took it back a 2nd time, had work they suggested done. Car still making the same noise. I'm not a happy camper. More

Incident regarding conduct I experienced at Diamond Hyundai on February 14, 2026, at approximately 9:00 a.m., when I arrived to drop off my vehicle for service. Upon entering the rear service and part Hyundai on February 14, 2026, at approximately 9:00 a.m., when I arrived to drop off my vehicle for service. Upon entering the rear service and parts area, I observed employee Alicia Sheppherd seated to my left. Although she saw me, she failed to acknowledge my presence or offer assistance. I then approached Petros Pananyan, who briefly stated “give me a second” but did not otherwise assist. A third employee was present on the phone and also did not acknowledge me. This initial lack of response created an unwelcoming and dismissive environment. Moments later, after stepping toward the garage service area while seeking assistance, I was aggressively confronted by the only tall young white male employee back there. When I politely asked whether someone could help me, he loudly yelled “get out” while making forceful shooing gestures toward me and moving into my personal space in a threatening manner. His conduct was hostile, intimidating, and alarming. I feared for my safety and reasonably perceived his behavior as potentially escalating toward physical aggression. When I asked him to lower his voice, he stated he did not care and continued shouting. I was not aware that customers were prohibited from entering that area, particularly because I had previously been escorted there by a service advisor to retrieve items from my vehicle before. The employee’s reaction was therefore not only disproportionate but objectively unreasonable. After the confrontation, I immediately reported the incident to Ms. Alicia Sheppherd, describing the employee and requesting his name. She refused to provide his identity and stated she could not disclose that information. This response appeared dismissive and protective of the employee rather than responsive to a customer reporting threatening conduct. Despite my distress, I continued with the service transaction and left my vehicle in Diamond Hyundai's custody. Given the circumstances, I am concerned about the security and condition of my property. As a Black woman, I cannot ignore the discriminatory implications of this interaction. The hostility, tone, and treatment I experienced raise serious concerns regarding potential bias, workplace culture, and failure of staff training and supervision. Businesses open to the public have a legal duty to provide services free from intimidation, harassment, and discriminatory treatment. More

Took care of my concern under warranty and had my car back in no time. back in no time. More

Aracely was very helpful; we got a good deal according to what we wanted and the kind of car we needed. Great doing business with you Hyundai. what we wanted and the kind of car we needed. Great doing business with you Hyundai. More

Willing to negotiate till you're happy with the deal. They mean it when they say they want your business. They mean it when they say they want your business. More

Customer service was very poor and they were rude thinking of not returning again. Sadly I bought another vehicle from you recently thinking of not returning again. Sadly I bought another vehicle from you recently More