Rally Hyundai - Service Center

Our salesperson Araceli was wonderful. However, past that I was not very impressed. The General Sales Manager was very rude and condescending. The General Manager played good cop and was However, past that I was not very impressed. The General Sales Manager was very rude and condescending. The General Manager played good cop and was able to help us close the deal. However, once we agreed it took well over an hour for the finance person to come back to the Hyundai dealership as he was working between Hyundai and GMC (understaffed to put it nicely). Araceli had the vehicles delivered and my mom was able to sign the paper work at home for both cars. I was told I would get my documents emailed to me the next day, Sunday. And if they were not to me Sunday I would have them first thing Monday morning. Neither of these happened. I called the dealership 4 times on Monday to find out where my documents were and was told I would get them in 10 or that I did not need them to get my insurance or that they were already sent. Once again none of this was true. I spoke the GM again on Monday and was told the files were not even scanned into their system yet. This was around 6:30 pm. So once again I was told first thing in the morning. Once again we had to call back on Tuesday to find out where the files were. Only to be told by the finance manager that he had talked the day before off. I finally received my paper work for the first car at 11:30 and the second at 12:30. I was not impressed. More

Went to the dealership for courtesy maintenance and picked up a couple accessories while there. picked up a couple accessories while there. More

Staff was unprofessional. Went in for a light on my car on Saturday, received no call so we called on Monday and left messages. I only received a text message later what was w Went in for a light on my car on Saturday, received no call so we called on Monday and left messages. I only received a text message later what was wrong with my car. Informed the person that texted me if she could call my boyfriend to discuss the issues and to get the car fixed. She responded that she would call him and a couple hours later she did but was rude to him from the beginning. He informed her after that that I would pay for the diagnostic check and retrieve my car. I came the next day to get my car and had a tow truck waiting. While waiting to pay the other service dealer was on the phone with another customer informing them that their previous dealer got fired, which does not look good on ypur end, could of said no longer with the company. Paid for my car and asked for it to be driven to the tow truck, was left behind the tow truck and was given the keys. Was not told anyrhong about the car and when the tow truck driver tried to get it on the truck the car was dead. He opened the hood and a torn belt was sitting just on top of the engine. The driver had to jump it and put it in neutral. Car was drivable when I brought it in. More

It was a good experience and enjoyed customer service took not long . And was pleassd took not long . And was pleassd More

Service center sucks: It's horribly understaffed, and the booking area is dirty and in disrepair. This visit was just for recall work, but past bad experiences with this place has made me say that I won the booking area is dirty and in disrepair. This visit was just for recall work, but past bad experiences with this place has made me say that I won't return. Did I mention they're glacially slow? More

The service was amazing Alexa and Andrew did an amazing job and took good care of my car . Thanks to the service for sure will be coming back job and took good care of my car . Thanks to the service for sure will be coming back More

When you call they don't answer. They said it would take 1.5 hrs for an oil change. It took 2.5 hrs. I asked for something else to be inspected and the service associate said she wou They said it would take 1.5 hrs for an oil change. It took 2.5 hrs. I asked for something else to be inspected and the service associate said she would have to keep the car for 48 hrs because they had over 200 vehicles waiting to be diagnosed. That's ridiculous. They clearly need more staff. I would imagine that it would take weeks to diagnose that many cars. So my warranty issue is not yet checked. More

Horrible service from the girls in the office, in particular Sarah. She was very unpleasant to deal with. She forgot to add my gift card to the system and had to redo the paperwork and she let it be particular Sarah. She was very unpleasant to deal with. She forgot to add my gift card to the system and had to redo the paperwork and she let it be known that she was bothered by it. When I made the appt to change my oil, I was told it would take approx 1.5hrs. I let Sarah know that I would need my car at the 2 hour mark. She disregarded it, only called me after 5 hours to let me know my car was ready. Diamond Hyundai Palmdale definitely lost a customer. More

I arrived 5 minutes before my appointment. I had to wait 20 minutes just to be seen. And when I went to pick up my car, I had to wait 20 minutes again. They only had one service advisor in I had to wait 20 minutes just to be seen. And when I went to pick up my car, I had to wait 20 minutes again. They only had one service advisor interacting with customers. More

The two service advisors that were there move too slow for a fast pace environment. When Raul was there the line wasn't ridiculous. Advisor was making calls to customers to get there cars picked up when for a fast pace environment. When Raul was there the line wasn't ridiculous. Advisor was making calls to customers to get there cars picked up when the waiting line was ridiculous. No common sense those call could've waited. I was the last customer to be helped and she made me wait another 10 min after she made another 2 calls to customers to get there vehicles picked up. Customers that are there should be taken care as soon as possible I understand that space needs to be cleared inside the repair shop but a little more common sense to prioritize task should be essential for a service adviser. There was more that I saw that could improve but is too much to write. More