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Diamond Mazda
Lancaster, CA
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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142 Reviews of Diamond Mazda
January 12, 2022
I had some issues with a recall on my truck and even though Iman had a day off, he stayed on the phone and made sure I was being taken care of. Even knowing I wasn't going to buy from him anytime soon, though Iman had a day off, he stayed on the phone and made sure I was being taken care of. Even knowing I wasn't going to buy from him anytime soon, he still spent time on his day off and guided me in the right direction. I appreciate his customer service. More
by clos4559
Employees Worked With
Iman
Helpful January 06, 2022
They are extremly great service understanding they are not about taking money ang getting over on you. No matter your situation or credit status you will leave with the best car deals and service in Antel not about taking money ang getting over on you. No matter your situation or credit status you will leave with the best car deals and service in Antelope Valley. Thanks Iman!!! And Diamond Ford changing the game for real... More
by hardyjason428
Employees Worked With
Iman Samar
January 06, 2022
My parents came in yesterday and dealt with Iman, the internet manager. They had a great experience and appreciated his honesty and laid back no pressure approach. We are very thankful and will be send internet manager. They had a great experience and appreciated his honesty and laid back no pressure approach. We are very thankful and will be sending him our business. Thanks Iman! More
by Marle F
Employees Worked With
Iman
June 11, 2021
My husband and I decided to lease. We took a great offer we found online and they matched it, even a few dollars below. we had the pleasure to work with Big Mike! He made the process quick and easy. We were we found online and they matched it, even a few dollars below. we had the pleasure to work with Big Mike! He made the process quick and easy. We were in and out. This one one of the best car buying experiences we have ever had. More
by kmichael0206
Employees Worked With
Big mike and Carol (on the phone)
March 28, 2019
The best car buying experience I’ve ever had My fiancé, our three kids and I arrived at the dealership 5 minutes before they closed to look at a specific cx 9. We spoke to David and to say he was My fiancé, our three kids and I arrived at the dealership 5 minutes before they closed to look at a specific cx 9. We spoke to David and to say he was wonderful is an understatement. He let us test drive it and stayed much later than he was supposed to. We came back two days later and test drove it again. We let him know we were looking at other options but would keep the Mazda in mind. He was so incredibly kind. His redponse was “if it’s meant to be it will be” we left the dealership to head down south and look at some other cars. We had the absolute worst experience. On our way back home we realized the Mazda was the right choice, so we called David on a whim and let him know we wanted the Mazda but wouldn’t be in town until after the dealer was set to close. He said it was no issue, and his boss Frank stayed late and they had all the paperwork drawn up before we even got to the dealership. We were there for all of 5 minutes, then drove off with our car. David and Frank were incredible. They gave us the best car buying experience we’ve ever had and I’m so thankful. More
by Outdoorsyboi
Employees Worked With
David and Frank
November 15, 2018
Jeremy Coslin He is wonderful, had our car out front for our test drive...then he helped us filling out all the forms, showed us all the gadgets and how to work the He is wonderful, had our car out front for our test drive...then he helped us filling out all the forms, showed us all the gadgets and how to work them, so helpful...what a great person...so if you go to Mazda in Lancaster have Jeremy help you, you will not regret it... More
by Roger & Peggy
Employees Worked With
Jeremy Coslin
October 28, 2018
great place Big Shout out to Carol O'Conner of AV Mazda. What a gracious sole. Made our Purchase a very enjoyable experience . My wife absolutely loves vehicle. Big Shout out to Carol O'Conner of AV Mazda. What a gracious sole. Made our Purchase a very enjoyable experience . My wife absolutely loves vehicle. Thanks again for the professional high caliber attention and service. Mike Gentile More
by mrg256
Employees Worked With
Carol O'Conner
March 15, 2012
I went to AV Mazda to buy a 2012 Mazda5. The first salesperson I spoke to, I never spoke to again due to unavailability. However the second person, Bill Batch, was available at any given time. As fa salesperson I spoke to, I never spoke to again due to unavailability. However the second person, Bill Batch, was available at any given time. As far as customer service and relations, Bill Batch is a friendly individual. My issue with this dealership came when negotiating price. I already had a price guarantee from a dealership in LA. When I visited the dealership in person, I told them what my price guarantee was in LA, and they said they should be able to match it. We ended up not making an agreement that day...I do not remember why. The next day, I called a couple of times to find out what the status was on my price. Bill was available each time, but could not give me an answer because his manager was not available at the time. Finally, during the late afternoon, Bill called me and told me that his manager could not agree on that price and told me what the best they could do was. I could not agree to that price. I really did not want to drive to LA, so I called a dealership in Ontario. I drove to Ontario the same day. The dealership in Ontario beat the LA guaranteed price. I purchased it, and was back by ten that night. About a week later, Bill called me and asked if I was able to find the deal I was looking for. I told him yes and in Ontario (I did not have to drive to LA). He said great and that he was sorry AV Mazda and I could not come to terms. My issue with the dealership was not with customer service, it was with price negotiation. I would have preferred not to drive as far as I did being that AV Mazda was so much closer, but for the price, Romero Motors won out. It didn't even cost me a tank of gas because my new mazda came with a full tank. More
by mnm0812
Employees Worked With
Bill Batch
