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Diamond Mazda

Lancaster, CA

4.7
142 Reviews

1015 Auto Mall Dr

Lancaster, CA

93534

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142 Reviews of Diamond Mazda

December 28, 2023

Friendly customer service reps. Work done correctly the first time at a fair price. The mechanic, Steve, did a great job. Been going to Mazda for years and will continue to go there More

by KORHENSTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Service department ladies
Jan 02, 2024 -

Diamond Mazda responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 25, 2023

Love the experience customer service is great the video of what the mechanic do is great and over all I enjoy spending time up there More

by raygjones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Curiel, Sarah Hile
Dec 28, 2023 -

Diamond Mazda responded

Ray, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 23, 2023

The service reps at Diamond Mazda Lancaster are absolutely fantastic. Extremely accommodating and kind! Love seeing them every time I need any services on my vehicle! Thanks ladies! More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kari and the other service desk rep
Dec 28, 2023 -

Diamond Mazda responded

Emily, I appreciate your kind words about our service team. Thank you for choosing Diamond Mazda for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 21, 2023

The service writers and the mechanics are very competent in what they do and they are quick to perform the necessary services. More

by DAVEDIANASIPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Dec 22, 2023 -

Diamond Mazda responded

Thank you for putting your trust in Diamond Mazda, Dave and Diana! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 18, 2023

Kerry was super accommodating in getting an appointment for me. She embodies customer service. When the repair took longer, she assisted in loner Car. Thanks for what you do. God Bless!!! More

by Cardell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry
Dec 19, 2023 -

Diamond Mazda responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Cardell. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 17, 2023

They made a big mistake with my paperwork, they also lied to me and said a needed to return the vehicle or they would put a repo ony record. They didn't even tried to make it up to me on any way. And and sti More

by rodriguez.antologia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edgar Amirkhanyan, Ramsey Esteva, Evelyn Curiel, Ruben Hernandez
Dec 19, 2023 -

Diamond Mazda responded

We’d like to thank you for sharing details of your recent experience at our dealership, Antologia. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

The people are very kind and I don't mind waiting for my service because they are so pleasant. My only complaint is its pricier than elsewhere, but I have never had a problem with my car after service is co More

by meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri, Serena
Dec 19, 2023 -

Diamond Mazda responded

Thank you for the great feedback, Meg! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

Wonderful service, front staff was amazing and friendly. Having a video sent to your phone to see the inspection is very smart. Loved the service. Thank you More

by nmartinez2584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerri
Dec 19, 2023 -

Diamond Mazda responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 16, 2023

Kerry was super accommodating in getting an appointment for me. She embodies customer service, it’s a real treat to have someone with those values. It’s not common in our world today, will keep me as a cus More

by BOB@EMSERVICES.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Lozano
Dec 19, 2023 -

Diamond Mazda responded

Bob, I sincerely appreciate your feedback. Each employee is a valued member of the Diamond Mazda team and we all strive to provide excellent customer service! I look forward to seeing you again in the future. Thanks again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 09, 2023

Cordial, informed, punctual and good quality. I was throughly pleased with the service of this visit. More

by GOINSM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer; service adviser
Dec 12, 2023 -

Diamond Mazda responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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