Diamond Valley Honda

THANK YOU! It took a little longer than expected but the service was GREAT! We called before coming in to make sure we could work with the inventory available an It took a little longer than expected but the service was GREAT! We called before coming in to make sure we could work with the inventory available and financing. Everyone was super kind and catered to all of our questions and needs. We will definitely come back to DVH! More

Comfortable experience Met at the door by Eric, I spoke to Luis, then took 2 test drives. Eric was extremely knowledgeable and discussed benefits of both models during the d Met at the door by Eric, I spoke to Luis, then took 2 test drives. Eric was extremely knowledgeable and discussed benefits of both models during the drives, but encouraged me to choose what I wanted. I had been nervous about buying a car, as it had been 10 yrs since my last purchase, but the customer service was friendly & never pushy!!! Thank you again for a great experience! More

Pleasant Great customer service and friendly staff. Check in was quick and easy. Overall wait time for service to be completed was less than expected. Satisfie Great customer service and friendly staff. Check in was quick and easy. Overall wait time for service to be completed was less than expected. Satisfied customer! More

Great Service! I purchased a used 2016 Ford from Garrett Richards at Diamond Valley Honda. I want to commend the exemplary service I received from Garrett Richards I purchased a used 2016 Ford from Garrett Richards at Diamond Valley Honda. I want to commend the exemplary service I received from Garrett Richards and Ivan Belocura at Diamond Valley Honda. Below is the reason why I am recommending them. The Ford I purchased was still under its original warranty. The car came with one fob and none of the buttons work but the push button start would work with the fob. Additionally, the SYNC 3 software in the entertainment system was version 1.0 and needed to be upgraded to 3.0. These two issues were warranty items at Ford motor company. I took the car to my local Ford dealership, Fiesta Ford and they told me that the software upgrade was not warranty even thou I spend 4 days on the Ford SYNC Website following their directions on how to upgrade the software. I even spoke with their Help Desk at Ford SYNC on 4 separate times about the software issue and they could not resolve the problem. They had recorded the calls every time because when I called back they acknowledged the previous calls. Obviously, Fiesta Ford did not care and stated they would charge me an hourly rate of $150 to research the SYNC 3 software issue. Plus, they told me since I only had one un-working fob that I had to purchased two fobs from them at $250 each plus a $60 programming fee! What!!! $560!!! I called Garrett Richards at the Diamond Valley Honda and told him about my interaction with Ford and he stated he would fix both issues. He said bring the car in the next day and he will come in on his day off to put me in touch with a Manager, Ivan Belocura. Garrett explain the situation to Ivan and Ivan proceeded to try to upgrade the SYNC 3 software but was unsuccessful. He then called the Ford dealership within the auto complex (Gosch Ford) and they took it in and upgraded the software. No charge to me. Then Ivan called his mobile key guy, Jose Sarabia and Jose met me on my way home to Indio and reprogram my original key and then program another key for me. No charge to me! I'm disappointed with Ford and their unwillingness to cover warranty items. Garrett and Ivan went up and above their call of duty to honor Ford warranty items at a Honda dealership!! More

Straight forward and honest. Alex was very honest and attentive I definitely recommend doing business with him. Guided me through the process on getting my first car at a great de Alex was very honest and attentive I definitely recommend doing business with him. Guided me through the process on getting my first car at a great deal. Family and friends will be referred. More

Excellent Car Buying Experience I had a FANTASTIC and smooth car buying experience. Jason the sales manager and Javier were excellent, professional and very friendly. I couldnt have I had a FANTASTIC and smooth car buying experience. Jason the sales manager and Javier were excellent, professional and very friendly. I couldnt have asked for a better car buying experience. Working with them has me convinced that any future car buying will start with Diamond Valley Honda. Thanks Jason and Javier! More

Great service I recommend this service center. Great customer service and the experience was a very satisfactory. Setting Appt and location is also very easy fast s I recommend this service center. Great customer service and the experience was a very satisfactory. Setting Appt and location is also very easy fast service. More

Good service. I bought my 2018 Pilot from this dealership. I have had two routine services here so far, and they have been excellent and plan to return for the nex I bought my 2018 Pilot from this dealership. I have had two routine services here so far, and they have been excellent and plan to return for the next service. More

Awesome experience Easy to work with, very knowledgeable sales rep was able to explain all features and price items with clarity. I hope to work with them in my next pur Easy to work with, very knowledgeable sales rep was able to explain all features and price items with clarity. I hope to work with them in my next purchase. More

Very curious and personalized service. The staff was amazing Awesome experience. Very straight and up forward process. Great staff. Took the time and effort to make me feel very comfortable and welcome. Fantast Awesome experience. Very straight and up forward process. Great staff. Took the time and effort to make me feel very comfortable and welcome. Fantastic job ! More