"I believe some people have good experience at this..."
- Salem Alyafeai
I believe some people have good experience at this dealership and some don't. This is my experience and you the judge.
I'm a customer who lives in Sacramento. I was looking for a car on Cargurus and came across a 2017 Lexus ES350 at this dealership, my heart simply felt for it. The report shows the car is very clean with no accidents and no damages so I contacted the dealership, submitted a credit application and put a $1000 deposit. I booked a flight ticket and left the next day to pick up the car that I felt in love with. I rented a car from Palm Springs airport and went to the dealership at Hemet to sign the final papers and drive my new car. Little I knew, what was advertised online is different in person. First thing I noticed, was a damage on the driver side that was poorly repainted "ANYONE WITH CAR EXPERIENCE CAN CLEARLY NOTICE IT, NO WAY ON EARTH THEY DID NOT." Front bumper alignment was not right and the exhaust was squeaking. So, I told the salesperson about the door unmatched paint. GUESS WHAT WAS HIS RESPONSE, "If you don't like the car, there are some other customers will buy it." THE AUDACITY." Lets stop here for a second; I'm a customer who came all the way from Sacramento, put a $1000 deposit and submitted an application, expecting a clean car as advertised online; I was shocked with his unprofessionalism. I told him, this is the last thing I need to hear from you. You should try giving me options instead of telling me that considering the false advertising, I'm not an expert in legal matters , but advertising a damaged car as a clean car is not right and unacceptable.
Anyways, after I gave the salesperson a lecture in sales. He went and call the sales manager and the mechanics manager to resolve this issue. Don't guess, manager is even worse. He literally told me, "The best I can do is waving the additional $400 for door guards," that was already damaged. SO, his best solution was to not charge me for a damage 3M door guards, as a compensation for a damaged door, unaligned front bumper, and a squeaky exhaust. My answer was simply "Absolutely no.' No way I will accept a $400 waived for a damaged car. So, he went and issued my $1000 back without a hesitation and consideration to the situation they put me in.
In conclusion, if you are going to buy the 2017 Lexus ES350 from that dealership, make sure they are not fooling you and inspect the car.
I submitted a photo of the door for you to take a look. Now tell me, a big dealership full of people with experience did not notice that?????
Employees Worked With
"Actual vehicle service was ok but customer service s from..."
Actual vehicle service was ok but customer service s from service writer was very poor. He had a bad attitude and I had chase down several times for updates. Communication was very poor
"I had an appointment (wait specified when making the..."
- Pete Rojas
I had an appointment (wait specified when making the appointment) to get an oil change on December 31, 2020 @ 1230 on my 2020 Honda Accord (which I purchased at Diamond Valley Honda). I am a timely person so I show up at 1215 (early, I know and understand), only to wait a few minutes (5), and be told that it would be at least 2 hours before they could get to me.
I bought at Diamond Valley to keep the business in the town in which I choose to live when I retired from the Marine Corps. I’ve been in transportation for over 45 years I know what it takes to do an oil change and the service guy gives me excuses that it’s the holiday and that it takes so long because they might find something wrong.
My money and I were very welcomed when I bought the car in October but today I feel As though I was pushed aside. I made an appointment so that I didn’t get pushed in line because of someone who took the time to make an appointment (but that didn’t seem to matter). Very disappointed!!!
Employees Worked With
Name not given, no picture look alike