Diamond Valley Honda

untrustworthy, unreliable & uncaring. (Buying a previously owned 2015 Honda Fit via Truecar) First, after all the papers were signed and they had my money they informed me that they misp (Buying a previously owned 2015 Honda Fit via Truecar) First, after all the papers were signed and they had my money they informed me that they misplaced one of the remote key fobs and said they would locate it from the previous owner and mail it to me. They never called back. I had to keep calling them. Finally they responded and said they could not find it. I asked them to give me another key fob and they again ignored my emails and calls. I had to go to another dealer and spend several hundred dollars for a new key and remote fob. Second, regarding the license plates...being new to California I was not familiar to the DMV system and I was told by Diamond Valley Honda that the plates would be mailed to me and it is OK to drive around with no plates as long as I had a temporary sticker on the window. After many months the plates never arrived so I assumed they were stolen from the mail. After filing a police report etc. I applied for new plates. When the new plates arrived weeks later I removed the Diamond Valley Paper advertisement plates to install the new plates, low and behold, the original plates were already on the car hidden by their advertisement plates. How idiotic was it for the dealer to cover up the plates and inform me that the plates would be sent via mail??? Needless to say, they do not have it together and I will never go back there again. More

Awesome Service! O'Neil Bonier always makes an otherwise stressful experience, actually enjoyable! He helped me feel comfortable with Greg Kraus as my service advisor. O'Neil Bonier always makes an otherwise stressful experience, actually enjoyable! He helped me feel comfortable with Greg Kraus as my service advisor. These days it's difficult to trust service companies & I feel safe at Diamond Valley Honda. I'm a loyal Honda owner because they are so reliable. My Honda is 10 years old & Diamond Valley Honda does a great job keeping it running great! More

Excelent Service Kenneth Ellerbeck informed me that my battery failed a reliability test so they replaced it with a new one that was covered buy my warranty saving me Kenneth Ellerbeck informed me that my battery failed a reliability test so they replaced it with a new one that was covered buy my warranty saving me from a break down. I took it in for an oil change and tire rotation. The MULTIPOINT INSPECTION MADE MY DAY. More

Service on my 2005 Honda Accord Hybrid The personnel at Diamond Valley Honda has always been very helpful with all of my service needs for my 2005 Honda Accord Hybrid. Service Rep Ulises The personnel at Diamond Valley Honda has always been very helpful with all of my service needs for my 2005 Honda Accord Hybrid. Service Rep Ulises Flores-morales kept me inform of the status of my vehicle. I am very happy with this service department. More

2014 Honda Accord I found that working with Diamond Valley Honda on the purchase of our 2014 Honda Accord to be very pleasing. All of the personnel that we were involv I found that working with Diamond Valley Honda on the purchase of our 2014 Honda Accord to be very pleasing. All of the personnel that we were involved with was well informed of the product and their job category of the transaction. The only downfall was when the General Manager called me to inform me that we would be having this survey and stated: "When you rate us it is important to know that anything other then a Excellent Rating is considered a failure and that he would appreciate an Excellent Rating". I take that as trying to persuade my view of my experience with Diamond Valley Honda during my transaction. I believe it far more important for the customer to feel comfortable about giving his "HONEST" evaluation then to have an excellent rating. Every person and business always has room to improve, no mater how through they believe they are. Recommendations: 1. Every vehicle sold, both new and used, should have a full tank of gas when the customer takes possession of the vehicle. 2. When the customer is being brought into the showroom to begin the transaction process, they should feel very welcomed to the agency by informing then where the restrooms are located, should they need to use them, offered some nourishment such as water, soda, coffee, and maybe even a donut or muffin. Those gratuities are very cheap when you consider the expense of the purchase of a vehicle and can be claimed as part of the customer service services the agency charges on every vehicle without the customer knowing. 3. The finance department should always provide at least three different financing options showing the most expensive to the customer first and finishing with the best option for the customer. This method bills trust between the agent and the customer by showing the the dealership is looking out for the customer's greater interest and not show greed. 4. Salesmanship: Our salesman, Eric Alpuche, is a friendly and personable salesman. He is well informed of the product and presents the information about the car very clearly. The only thing I would add to the training of all sales personnel would be for them to inform the potential customer in the beginning that when they show you a feature on a vehicle they will take a few steps away from the customer (when more then one customer) to allow them to discuss the feature shown semi-privately before going to the next feature. This would allow the potential customer to feel more welcomed and less pressured on the purchase of a vehicle. I am very sorry if I have offended anyone with my comments, but as I said before, everyone has room for improvement, including Diamond Valley Honda, and they should be thankful for HONEST opinions without pressure from their customers. I have always learned more from my mistakes then I have from my successes so being informed of the honest negatives is far more valuable to me. I wish you all a good day, Thank You again for all that your dealership has done for us, and may GOD Bless you all and have a very Merry Christmas and a prosperous New Year. More

Great service We were told it might take up to two weeks to get our car back but it was ready in just 5 days. They did warranty work even though our notice had com We were told it might take up to two weeks to get our car back but it was ready in just 5 days. They did warranty work even though our notice had come out in 2009i for a cracked block. We had extra worked done. When we went to pay, I mentioned that they used to give a senior discount. They then redid our bill to reflect the discount. (They only do that if you ask for it.) We left feeling very happy and blessed! Thank you, Diamond Valley Honda!!! More

Amazing service department I drive 34 miles to get my service done at this dealership. Friendly staff and great customer service. I will be back and all my friends and family I drive 34 miles to get my service done at this dealership. Friendly staff and great customer service. I will be back and all my friends and family members will be told about this great place. Thank you guys More

Always Excellent I have been a customer with Diamond Valley Honda for many years and the service team is always pleasant and keeps my car in great shape. The staff is I have been a customer with Diamond Valley Honda for many years and the service team is always pleasant and keeps my car in great shape. The staff is very friendly and helpful. More

warenty part replactment replace door lock actuator on r/r door. Mr Ken Ellerbeck was my serviceadviser on this problem. Mr Ellerbeck advised my that the part had to be repl replace door lock actuator on r/r door. Mr Ken Ellerbeck was my serviceadviser on this problem. Mr Ellerbeck advised my that the part had to be replace and it was under recall. The job was done on time and the courier who took me home and picked me up was very good ( I didn't get his name. Thank you Hemet Valley Honda for making this visit very enjoyable. Sincerely Ralph P Wynn More

Excellent Repair Service The dealership had to order a replacement part for my Honda CRV. My cell phone would not pare with the car so the dealership had to order a new conn The dealership had to order a replacement part for my Honda CRV. My cell phone would not pare with the car so the dealership had to order a new connector for my car. It arrived on time and Kenneth Ellerbeck made sure my phone would connect before I left the dealership. It took extra time for him and the service tech. to provide me with a good connection before I left the dealership. I very much appreciated their extra effort in making sure my cell phone had connected. They saved me an extra trip back to the dealership by their excellent service. I recommend their car service department to all my friends. More