Dick Dyer Mercedes-Benz

I've been with Mercedes 10 years, but will be shopping for a new brand. I am going to stick with facts, not feelings. - February 13 I brought my vehicle under warranty with approx 41,000 miles for a pot for a new brand. I am going to stick with facts, not feelings. - February 13 I brought my vehicle under warranty with approx 41,000 miles for a potential engine misfire. I was traveling out of the country the following day and I knew that I would not be reached. The vehicle was not scheduled for service. I was going to be gone for about ten days and we both assumed it was plenty of time for it to be ready to go by the time I got back. - I hadn't heard anything, but knew I couldn't be reached by phone because I was on an international SIM card. As I switched back to the US SIM card, there was not one text or email from Ryan about the status of my car. I gave him a call and he advised nothing had been done because the piston heads in the engine needed to be replaced. They were short-staffed and backlogged with a technician credentialed to fix the issue. - At that point, I asked for a courtesy vehicle. He told me there was one not available but he would look. - Multiple phone calls and several days of driving a rental car, he told me a vehicle was getting a chip installed and would be back in a couple days for me to use. On a Wednesday, I called again and he said he would call back by the end of Friday. - One week, and a $600+ rental later, I walked into the Service department and spoke with John, the operations manager about the issue. - As I was leaving I got a phone call that a vehicle was available. When I saw Ryan, he tried to remind me about someone else borrowing the vehicle and that she had just returned it. Mind you, the story I was being fed the week prior was that a vehicle needed a new chip. - I received the loaner covered in pollen, and all the floor mats still in plastic in the trunk. Someone else's glasses in the side compartment of the door and military headgear in the trunk. I started the engine and the car was overdue its A service. I let that go. I was told it would take one week before I got my car back. - I didn't hear from Ryan at all until four weeks later. - I discovered I was given a vehicle whose registration has been expired since December 2022. - I have had complications with the service department in the past, two include two service no-shows that was smoothed over with a beanie. I thought I would just purchase my new Mercedes next year elsewhere, but the thought of having to come back to Dick Dyer to even service the car now has me looking at other brands. The service department has destroyed my relationship with Dick Dyer and the Mercedes brand. I am sure both entities will be just fine. But after the gross negligence, disregard, and lack of accountability I have received since being a client, I will drop dead before I step back in their facility as a customer in any capacity. More

Had a flat tire- 15 minuted before they closed. Ryan Smith, the GM and their team went above and beyond getting me the tire and filling out the insurance claim. All that knowing I live in Florida Ryan Smith, the GM and their team went above and beyond getting me the tire and filling out the insurance claim. All that knowing I live in Florida and probably wouldn't be back. These guys care. Can't thank them enough. More

Took my car in for service and they have had my vehicle for 5 days no loaners what an inconvenience! Not what I expected from Mercedes’ dealership ! Will not buy another one !!! Jim Hudson Lexus and Audi for 5 days no loaners what an inconvenience! Not what I expected from Mercedes’ dealership ! Will not buy another one !!! Jim Hudson Lexus and Audi is top of the line ! More

I had expected more from a luxury vehicle dealership especially post pandemic when supply is very, very behind demand, and that we, the consumers, are paying MSRP or more. There are no more negotiation especially post pandemic when supply is very, very behind demand, and that we, the consumers, are paying MSRP or more. There are no more negotiations! There is only how the dealerships will best represent their brand. When the dealerships fail in delivering a luxury purchase experience, then the brand takes a hit, and in my case, the MB brand has been poorly represented by Dick Dyer & Associates. Post pandemic supply chain issues has caused inventory issues in where most cars are sold before they arrive on the lot. As such, I had to look outside my home state of NC for vehicles when my local Mercedes dealer (MB of South Charlotte) would NOT reserve a 2022 C-Class sedan for me even after I offered to put $1000 down on the purchase as I waited for my personal, Credit Union financing check to arrive in less than 1-week. I found a vehicle that I liked even though it was really not the one that I absolutely wanted. I found this one vehicle on MBUSA.com, and I contacted the dealership directly. Andre Lewis, Dick Dyer sales rep, responded to me. He gave to me a lot of information about the vehicle and he did a FaceTime session with me so that I could do a walkthrough of the vehicle. After about and hour of QA, I decided to put a $1000 cash deposit down on it while I awaited my check from my financing company which Dick Dyer allowed. My check arrived the next day, and I scheduled time to travel the 2+ hours to the dealership with check in tow. I received a very unusual call from an extremely stressed Andre two days before I was to make my 100+ mile trip there. He called me to DEMAND that I put automobile insurance on this reserved car, even though I did NOT own it, and to send to him proof via VIN that it was insured BEFORE I owned it. This was a ludicrous request, and I would NEVER suggest to anyone to start paying insurance premiums on a vehicle that you do NOT own. That, to me, was a very shady practice, and it raised red flags for me about the quality of the dealership. He and I went back and forth on the call in what was becoming a heated exchange of words, at least I know that I was becoming heated, and he, Andre, was NOT backing down. He was absolutely demanding on this request. I, flat-out, refused his demands which he was obviously upset by my push back on it. I had already proved to him and the dealership that I had insurance and an active auto insurance policy which I delivered to him via email two days earlier which he NEVER even opened the email at this point. In my state of NC, we are a continuous insurance state which means that even though I was transferring tags from a previous vehicle that I sold that I had to continue to carry insurance on it even after I sold it that is until I surrender the tags or the tags are transferred to another vehicle. I was transferring the tags to this vehicle, so that should have been enough for Andre. I told him that I would deal with this upon my purchase (check changing hands) when I arrived if absolutely necessary. However, I have NEVER experienced this type of issue in the many, many vehicles that I have purchased from dealerships over the many decades that I have been doing so. I arrived at the dealership on Friday, 27 May 2022. I test drove, walked through the vehicle, and I agreed to complete the purchase even with the paint flaw that I pointed out. I worked with the closing/finance person and I signed all the paperwork which included the proof that I had insurance and who my insurance provider was including policy number. At no time in that whole, paperwork process, was I ever asked to prove insurance via VIN or told that I had to have it to drive the vehicle off the lot. I handed over my payments on the vehicle so it was now mine. I was getting trained on the vehicle features and the app associated to the vehicle when here comes Andre. He is now DEMANDING, once again, that I have to purchase insurance via VIN to provide it to him or HE would NOT allow me to drive the vehicle that I now own off the lot. He disrupted the whole training we were doing about my new car and my trainer left without completing the overview and without her side of activating my car to me via the app. Andre was even attempting to explain to the trainer that HE needed to do this as she had no idea either why he was interrupting us with what I deemed a very ludicrous request. So I added the car, via VIN, to my insurance policy while sitting in my new vehicle, and I had to send proof to him before HE would allow me to leave which I did. I was mad at this point, and I only wanted to leave the lot. Because of his actions, I was denied being trained on my new luxury vehicle and my app was not configured and unfunctional. I should have been given the opportunity to enjoy my luxury vehicle purchase, instead I was not being rushed off the lot as they were wanting to close the dealership for day. I have purchased a lot of vehicles over the 50+ years, although never a luxury vehicle before, and this had NEVER happened to me before. This appeared to me to be an Andre issue not a dealership issue as they should have addressed it long before then in the on-site purchase process. Andre made my feel that he did NOT believe that I could afford insurance and that he had to personally police me in validating that I had insurance like is required when you are being pulled over for traffic violations. This was embarrassing and humiliating especially in front of my adult son. He felt bad how I was being treated, and he understood how it was making me feel. I am glad that I am in another state and that I will not be using them to service my new, 2022 MB AMG GLB vehicle. I could not imagine that all sales reps deal with their clients in a luxury vehicle dealership like this. If we can afford a luxury car then we can afford the insurance. To me, it felt as if Andre did not believe me that I could afford my insurance and that was an insult to me. He needs to better understand how his actions can be interpreted as an insult to his customers. I will not be back to purchase another car from this dealership due to how Andre made me feel. More

Service department is absolutely the worst. After three attempts to get my air bag replaced, it actually took a fourth time for the service department to remember i actually had an appointment After three attempts to get my air bag replaced, it actually took a fourth time for the service department to remember i actually had an appointment. The first time i arrived i was not in the system and no part on order. The second time, they checked me in and after i waited 45min i was told my part was not in. The third time the mobile rep did not show at my house. So the fourth time he did. My seats were left forward and nothing was left to actually said he did the service. This is why i dont go here for service or repairs. More

Buying a vehicle is no easy task. Finding the right vehicle, getting the best deal, it's a big commitment. Well let me tell you, if you are in the market for a new or used vehicle and you want a profes vehicle, getting the best deal, it's a big commitment. Well let me tell you, if you are in the market for a new or used vehicle and you want a professional and no hassle experience head on over to Dick Dyer & Associates. More specifically talk with Eric Butler. He had made my car buying a joy. Eric is not pushy. He was knowledgeable, very helpful, and just plain fun to be around. Eric is punctual and expedited all of my requests. I am very grateful to have had Eric as my sales associate and I will recommend him and Dick Dyer to anyone who is looking to have an easygoing vehicle purchase. Thank you Eric Butler. I couldn't be happier with this fantastic car. More

Mr. Elliott Mackey was the salesperson that took care of my husband and I during our recent quest to upgrade our 2012 Mercedes for a 2021 Mercedes. Mr. Mackey is a young salesperson but very knowledgeable my husband and I during our recent quest to upgrade our 2012 Mercedes for a 2021 Mercedes. Mr. Mackey is a young salesperson but very knowledgeable and went out of his way to ensure we received excellent service and the car that we were looking for. We had a great experience and look forward to returning in eight years for our next purchase. More

I want to thank Kenny Burton and especially Hunt Dyer for ordering my wife’s vehicle. Your service was exceptional and appreciated. She loves that Wagen! Although there were minor “pot holes” in the process, ordering my wife’s vehicle. Your service was exceptional and appreciated. She loves that Wagen! Although there were minor “pot holes” in the process, you all “delivered! Thank you for all y’all do. More

our purchase experience We just purchased a certified preowned GLS 450 from Dick Dyer in Columbia and we cannot say enough good thinks about our experience. Andre our sale re We just purchased a certified preowned GLS 450 from Dick Dyer in Columbia and we cannot say enough good thinks about our experience. Andre our sale rep was great as well as the entire staff. Next time we are in the market for a Mercedes we will make the 3hr drive to Dick Dyer. This is my 7th Mercedes so I am familiar with the sales process these guys do it right Karl & oy More

Exceptional Service Absolutely!! My husband and I drove over 3 hours from Winston-Salem this past Saturday to view a beautiful 2016 Volvo XC60 we saw on the internet. When I original My husband and I drove over 3 hours from Winston-Salem this past Saturday to view a beautiful 2016 Volvo XC60 we saw on the internet. When I originally emailed the dealer, Bob Cullum called Friday evening and then emailed an info packet on this vehicle. We arrived there early Saturday afternoon and Bob was there to greet us right away. After taking a test drive, arriving back in Bob's office he asked what can I do for you folks to make this happen? It had been many years since we purchased our last Volvo S90 ( you know they go forever) and he absolutely DID MAKE IT HAPPEN FOR US!!! He was so kind and patient and his customer service was OUTSTANDING!! We are delighted with our purchase and would drive here again for another car purchase!! We truly appreciate the amount of time you took with us Bob and going the extra mile to close this deal!! (Jerry, you are a superstar too)!! More