I have to rate the Dick Dyer Service Dept. The day we went, we had a scheduled appointment. When we pulled up, we didn't see anyone sitting at the individual stations in the main garage. We had to wait. Took three service personnel to finally have someone actually work with us. We kept being asked, "Has anyone helped you yet?". We'd say "No", and be told someone would be with us shortly. I never was given the chance to express we were there on an appointment.
Once we got the service rep to assist, he likely could feel we were getting annoyed, but he ignored it and started to joke around about odd color names. Personally don't care, just please ask what I'm there for and help me accordingly. We asked for a price and length of time to wait. He did not know either. He merely asked for my keys and showed us to the waiting area. I had to text my Sales Rep, John Washington. He came over after he finished his customer and checked on me. He was courteous again and kindly gave us useful data. We got told roughly an hour and that he saw my truck in the other garage being lifted to start the work. He was so professional and friendly. I'd recommend anyone using John as their Sales Rep. He keeps you informed and there is no guessing. The Service Dept might have been trying a new technique, but it just doesn't work as they didn't provide adequate info.
Once we went to pay, the same Service Rep showed us my truck, I was pleased, and he went to close out our transaction. That took forever too as he left and that seemed to take about 15 minutes in itself. Once he was done, he came to inform on the amount and we were good with that. We then got escorted to the Cashier desk area.
The woman working behind the desk tried to get her personal vehicle diagnosed by our Service Rep. Short haired woman and I think it was Brown and blonde design. I do not have an issues with her trying to get her vehicle sorted. My issue was her voicing how "unfair it would be" to pay the amount customers would have to pay as she wanted our Service tech to help her and no one else. She needed to wait and talk to that rep when customers are not around. That was unprofessional and I don't want to hear her conduct personal business when I'm a paying customer. Essentially she wanted to get free service rather than pay. I know it happens and that's fine. Don't do it in front of customers.