I am always treated very well at the dealership. Everyone is extremely nice and I enjoy the comfortable waiting area. I always know that my vehicles are getting excellent service. I highly recommend Dick Dyer Toyota. I would not take my vehicles anywhere else.
Service was clearly explained, and expenses outlined beforehand. The work was completed in the time promised. The representative was helpful and checked on me a couple of times during the wait period to let me know where the mechanics were in the process. No problems.
I took my truck in for an oil change and tire rotation. The service and experience was impeccable! My service advisor was very friendly and upbeat. He told me what needed to be fixed with no added pressure.
We are visiting the area and picked your dealership out of the phone book. We were treated like a long standing regular customer. Your help was very polite and knowledgeable. They listened when we talked.
"Service Department great but check-out cumbersome"
The overall experience was great, Shannon is very friendly and cares about 'getting it right". My only issue is with the checkout process. You have to wait for the service attendant when you should be able to pay the cashier and be on your way.
great personal service, great waiting room, online appointment system and works on Saturday. Once service was complete the employee personally walked with me to the payment center, took my payment, walked me back to my vehicle, and made sure it was in good condition before leaving
Danny was very helpful and took excellent care of me. He kept me updated on the status of my vehicle. Once service was complete he personally walked with me to the payment center, took my payment, walked me back to my vehicle, and made sure it was in good condition before leaving. Not only is Danny friendly but everyone I have come in contact with at this particular dealership has been a pleasure to work with. I would definitely recommend this service department and will be back again.
I like that Toyota has such great personal service, great waiting room, online appointment system and works on Saturday. I avoided using the dealership because I felt their prices may be too high. In avoiding them, I received less than favorable services at local repair shops around town and missed some important maintenance updates.
Prices were reasonable and for all the other 'perks' and personal touches they have added, I'm sure I will go back again.