
Dick Hannah Chrysler Dodge Ram
Vancouver, WA
Filter Reviews by Keyword
By Type
Showing 666 reviews
The worst service experience I have had to date This starts over a year ago. Airbag recall notice come in the mail for my Dodge Ram, so I call to schedule the work. I am told there are not any parts This starts over a year ago. Airbag recall notice come in the mail for my Dodge Ram, so I call to schedule the work. I am told there are not any parts in stock and that is would be 60-90 days. 15 minutes later the phone rings and they tell me to bring my truck in pronto for the the work. I specifically tell the service lady that I just hung up the phone and was told the parts were not in stock. She said don't worry all is well. I drop my truck off that night and make arrangements to get to and from work so we can fix the safety issue. At about 7:00 I get a call stating the parts are not in stock and I can come pick up my truck. Great the right hand doesn't know what the left hand is doing. Put me out on their mistake. They tell me sorry we will call you as soon as we see something. A year go buys for "safety recall" so I guess they aren't worried about us eh?? Fast forward to last Tuesday when I get another notice from Dodge on my recall. Dealer never called as promised. I call them and am told no problem we will schedule this right away for the next day so we did. Allison Charleboix calls me right back to tell me the parts are now not in stock. I am like shaking my head at this point. She says the parts will be in by Thursday, so I ask to schedule me for Friday morning so I can drop off my truck Thursday night. I ask her to call me on Thursday to make sure the parts arrive so I don't waste another trip like last time. At about 3:00 on Thursday I call and ask here if the parts are in, since she didn't call, and she confirms they are. I shake my head again and run my truck down against my better judgement. Allison was gone for the day when I drop my truck off. I was asked to fill out a night drop even through there were half a dozen people there to check in my truck. I ask them to do the 5yr warranty inspection while they have it to kill two birds with one stone. They say no problem. The next morning I get a text from Allison saying don't worry all is well and ask any questions you would like. I respond about 11:00 to see if they were able to do the warranty inspection. She replies yes but we have been trying to get a hold of you as a couple things failed. Mind you she did not call the house number, the cell number, or text me about any issue for contact. I called her to ask why she had a a hard time getting a hold of me and got nothing about that. She mentions the tranny and transfer case are leaking along with the rack and pinion. She quotes me $1200 to replace a working rack and pinion and I let her know that I will pass on that since it is not under warranty for now. My local ASE certified shop will replace the seals and re align for about $225. She asked if I would like the replace the fluids in the tranny while they are in there. I said how much and am quoted $75-85 for the oil and filter. Then she sends a text about the transfer case service for $89. I agree to both and confirm via text that I still have "Update: 89.00 for the transfer case. and abour 75-85 for the transmission fluid and filter" and I say OK. She tells me I will get my truck today via text and confirms via text. Then she calls me at 3:00pm to tell me my parts are on order and won't be there until Tuesday of this week. I am like what in the world are you guys doing. She says they didn't have the parts. I asked her why you would take my truck part without for a routine "service" without haven't the parts to put it back together. I get no answer. I ask about a loaner. We don't have any. She promises to keep me updated about getting my truck on Tuesday this week. She texts me at 3:56pm that it will be done and asks when to call. I say now and here is my number again. Nothing...Crickets....I call at 5:15 about my truck and ask for Allison. She is gone but my truck has been done a while from what Cynthia tells me. They close at 6:00 so I haul butt down there to get my truck no thanks to the warning. Jeff Roberts rounds up my paperwork. I am pissed at this point and let him know this is crap service. I ask him several questions about if this is typical of what to expect at this dealership and he states no. He says my bill is $309 and I about blow up. I tell him that is not what I was quoted and try to show him the text. He doesn't look at it and tells me can't help you. I ask for the manager and he tells my he is it. I lay down a coupon printed off of your website and sent directly to me and he says can't use it. We don't take those unless you use them upfront. I ask who his boss is and who her boss is. He does give me a card from someone he said is his boss Cyndee Lamar. I leave pissed off without a thank you, sorry, washed truck, at the last second, no discount, and paying twice the quoted price to get my truck. I felt like I got robbed. I don't pay I don't get my truck. What a pile of you know what. I emailed all of this to Cyndee who is the lane manager. By the way every single person in the check in and out area is a "manager" so asking for one doesn't mean anything anymore. I also copied Ken Dent who is the service director. I did not receive a single replay via email, phone, or anything. Pathetic from bottom to top as far as I am concerned. I will buy a different brand next time around because of crap service like this no doubt... More
Great and fair people to work with, comfortable atmosphere I found the exact vehicle that I wanted at Dick Hannah, but I had a unique Trade In vehicle that had to be taken into account. The Sales person I dea I found the exact vehicle that I wanted at Dick Hannah, but I had a unique Trade In vehicle that had to be taken into account. The Sales person I dealt with was Rob Akers, and he did a great job to work with and support me on the trade and purchase. I never felt pressured. The management and finance personnel were friendly, competent and helpful in the whole process. I wouldn't hesitate to recommend Rob and Dick Hannah. More
Accommodating We went in to look for a new truck not knowing if anyone there could help us because we speak Spanish. Crystal immediately made us feel comfortable. S We went in to look for a new truck not knowing if anyone there could help us because we speak Spanish. Crystal immediately made us feel comfortable. She reassured us in the decision we made and was very honest with us. We took our son ,who is helping us write this, to translate for us. We are happy that we didn't have to make him do that. More
Buyer Beware Came in to purchase a new Charger at the price they had advertised. Had preapproved low interest loan from our credit union. The dealer argued that th Came in to purchase a new Charger at the price they had advertised. Had preapproved low interest loan from our credit union. The dealer argued that there was no way we could have a loan with that percentage rate. Sales had no clue about the car they had advertised and wanted personal financial information before they would even discuss the car with us. Also added a $3000 surcharge to their advertised price. Sorry Dick Hannah Dodge we will buy our new vehicle elsewhere and NEVER deal with your scam artists again..... More
No pressure experience Had a great experience buying my 2018 Challenger from Dick Hannah Chrysler Jeep Dodge. My salesman Bill Farra was very knowledgeable about the vehicle Had a great experience buying my 2018 Challenger from Dick Hannah Chrysler Jeep Dodge. My salesman Bill Farra was very knowledgeable about the vehicle and was patient while I decided which model was right for me. No pressure, no unkept promises, would do it again More
Excellent customer service!! I arrived at the dealership anxiously and nervous about looking for a new car. I was greeted by Crystal and instantly felt assured, she went into deta I arrived at the dealership anxiously and nervous about looking for a new car. I was greeted by Crystal and instantly felt assured, she went into detail on the specs of the cars she showed me and answered all my questions completely. Buying a new car with the help of crystal was overall a friendly and satisfactory experience. More
Insulting experience My visit this afternoon (11/18/17) was one of the most insulting experiences I’ve ever had with an auto dealer. They didn’t have a trim or color on t My visit this afternoon (11/18/17) was one of the most insulting experiences I’ve ever had with an auto dealer. They didn’t have a trim or color on the lot that we were interested in, but because we where told by the salesman they could locate transfer inventory from other lots took the time to test drive a similar model - only then to be told they wouldn’t look for a truck for us because some manager, who didn’t take the time to even meet us, decided things weren’t progressing fast enough so he wouldn’t spend time on us. To bad for them, my wife and I both really liked how the truck drove, had they found one we liked, we would had bought. More
Easy, very informative, great salesman The salesman Stas really cared what what happening, not just another sale, his manager worked hand in hand to help. No BS just to the point, very good The salesman Stas really cared what what happening, not just another sale, his manager worked hand in hand to help. No BS just to the point, very good, and a good experience compared to other dealerships More
AAA+++++ Fast and easy to work with in and out in just a couple of hours...highly recommended giving them a shot if you are in the market Fast and easy to work with in and out in just a couple of hours...highly recommended giving them a shot if you are in the market More
Very attentiveservice. Very attentive to my needs, the situation I was in, making the dreaded negotiation process seamless and painless. Never did I feel taken advantage of Very attentive to my needs, the situation I was in, making the dreaded negotiation process seamless and painless. Never did I feel taken advantage of or made to feel there wasn't full transparency of each step. More