Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dick Hannah Chrysler Dodge Ram
Vancouver, WA
663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 663 reviews
June 08, 2024
Incredibly frustrating and disrespectful experience. I am still bewildered by the employees attitude. I had every intention of driving away in a new car. Instead I was left to take an Uber home. I am still bewildered by the employees attitude. I had every intention of driving away in a new car. Instead I was left to take an Uber home. More
by sckeusey
Employees Worked With
Mr Long
Helpful April 15, 2024
My fiance and I got a 2021 Cherokee today from Steve Walsh at Dick Hannah and we couldn't be happier! I would highly recommend Steve to anyone looking for a vehicle. Walsh at Dick Hannah and we couldn't be happier! I would highly recommend Steve to anyone looking for a vehicle. More
by Hayden.Kraff
Employees Worked With
Steve Walsh
March 22, 2024
They are liars. They advertised a Pacifica Pinnacle for $42,824. I live 3 hours away. I called them and confirmed the price. They said that was the price and no They advertised a Pacifica Pinnacle for $42,824. I live 3 hours away. I called them and confirmed the price. They said that was the price and no hidden fees. I had my friend drive me three hours to the dealership. Dave Frischman was my salesman. He swears up and down that the advertised price is the real price and there are no hidden fees. I tell my friend he can head home since I’m buying a minivan and he doesn’t have to wait. Then the guy from “finance” comes and tells me I have to pay an extra $1,000 made up fee “because they are giving me such a good deal”. I say I won’t pay it because Dave said I just had to pay the publicly stated price. He tells me I am going to pay the xx $1,000 fee. So I left. I had to call my friend to come back and pick me up. I am also going to complain to the better business bureau. That was straight up false advertising. Bottom line, if you want to do business with liars, go to Dick Hannah. Here is a screenshot of the price on the website. Try to look it up now, it’s not there!!! More
by benzelen
Employees Worked With
Dave Frischman
December 23, 2023
From beginning to end. ..and even now, after owning my Dodge Ram, this group is abysmal. Purchase of vehicle...we set a time as I was driving from Oregon. They kept me sitti ..and even now, after owning my Dodge Ram, this group is abysmal. Purchase of vehicle...we set a time as I was driving from Oregon. They kept me sitting for an hour. The finance guy tried to sell me on everything available. I walked out with the vehicle after putting $60K in cash down with a small loan of $30K. They refused to honor their original loan and sent me thru the circuit. Then the games came...sending half the plate information. No registration and cancelling my service to Connect. These people are Walmart of vehicle sales. They continue to provide poor service. Criminal. More
by ericnitzschke
Employees Worked With
not going to say
December 12, 2023
In my opinion, and I have raced ars for 22 years, this service dept and their sales dept. are INCOMPETANT behond belief. I will doscuss just 2 of the 5 situations. 1.) I took my Ram in for an Oil and f service dept and their sales dept. are INCOMPETANT behond belief. I will doscuss just 2 of the 5 situations. 1.) I took my Ram in for an Oil and filter change they took 2 hours and asked me if I wanted them to change the cabin filter which I declined. When they drove it around for me to drive home I started to get in and saw that the glove box was detachjed and laying on the floor. I asked the person driving it around if he eve noticed it and he said no. I complained and they sent out a trainee to put it back in place. 2.) this is the serious one, I noticed a Oil leak coming from my Intake Manifold, right at the seam. I took it to Dick Hannah and they said "Oh no it is the valve cover gasket" I said that I uncovered everything and it was obvious it was comin from the seam on the Manifod. They said drive it som more and it will stop. I took it to another dealer and they said, Yes it is the manifo and order it for me. They replaced it and all was fine If their Techs cant even see an obvious problem OR are too lazy to fix it that is PATHETIC. Imade several calls trying to get ahold of the Service Mgr,. but he insulates himself very well and NEVER called back after 5 attempts. 3 weeks later a sales person from Dick Hannsh caled me trying to sell me a ne2w Ram. I toldhim I didnt trust his Service Dept and he said "You can always take it to another dealer for service" CAN YOU BELIEVE THAT??? More
by brianlyn
Employees Worked With
Erik Weddle, Kent Dent
November 21, 2023
The Jeep service department is a complete joke. My wife and bought 2 jeeps this year within 3 months of each other. 2023 wrangler 4xe Rubicon and a 2023 gladiator rubicon. Whenever there is a issue My wife and bought 2 jeeps this year within 3 months of each other. 2023 wrangler 4xe Rubicon and a 2023 gladiator rubicon. Whenever there is a issue and I talk with someone in the service department I get treated like a idiot that doesn't know what he's doing (I have been working on and building, yes building, my own vehicles since I was 16 and I'm 42 now), I've been lied to saying a service was performed that wasn't, and todays latest issue was every single excuse in the book to not adjust the parking brake on my gladiator that hasn't been properly adjusted since I've had the jeep and was not able to get the issue resolved because of the dealer being to busy and my schedule to leave the jeep to have it fixed. They claimed well "there is evidence of dirt in the drum and it needs to be then adjusted. Did you take the drum off? "No". Then how do you know there is dirt in the drum? "There's dirt on the outside". So? That happens naturally. "The Jeep has been off-road". Well no kidding its a jeep and has been on gravel roads. "It's past the 12/12". (12 month 12k miles). My gladiator has 15k miles on it because I went on a 4500 mile road trip, which the dealer couldn't get my jeep in to fix said issue before I left for my trip and never was it mentioned about 12/12 before I took my that they were told about. This was a issue when it rolled off the lot, aren't you supposed to be checking this stuff before it's put on the show room floor especially since it is a safety issue. "Well yes usually". But they still wanted me to pay $300 to "clean and adjust" the parking brake. This absolutely dumb founds me, that a dealer can't be up front enough to correct such a small issue. Everything under the sun was claimed as a reason to not ADJUST the parking brake unless I was going to pay for it. I love that something that would take 30 minutes total would cost $300. Lastly the jeep was in for it's second free oil change. Last oil change was done at 7500 miles. I explain this to let people know that I care about my vehicles and I believe a 10k oil change interval especially on a diesel which my jeep is, is not a great idea More
by Steven.N.G.
Employees Worked With
Teila, Kent Dent
September 25, 2023
Ripped me off. Gave me $1,500 for my trade in that had bluebook value of over $5,000. It even had brand new $800 winter tires on it. Then the dealer they sold it to Gave me $1,500 for my trade in that had bluebook value of over $5,000. It even had brand new $800 winter tires on it. Then the dealer they sold it to on 82nd in Portland turned around and sold it for over $10,000!!! As far as I'm concerned, these criminals owe me several thousand dollars!!!! My first two reviews were deleted so I doubt this one will actually be posted either. Apparently not allowed to leave negative feedback even when it's true!! More
by GotScammed1
Employees Worked With
Don't remember
May 09, 2023
My salesperson was dishonest during the price negotiation. I was negotiating on a car with salesperson Justin A. Numerous times I asked what other fees there are on top of the vehicle price. W negotiation. I was negotiating on a car with salesperson Justin A. Numerous times I asked what other fees there are on top of the vehicle price. Which he said the only other fees they have are doc fees. I also have this in writing from Justin. We agree on a price, which is exactly what they were asking for. I get the bill of sale and there is a line item for: appearance protection and a line item for vehicle theft registration. Neither of these were disclosed at any point during our price negotiation. Despite me asking what else numerous times beforehand. I live in MT, I don't need vehicle theft registration. Plus, common sense tells a person when you register your vehicle with the state, your vin is registered there. But I was told this is a mandatory fee. I'd have more respect for the dealer if this line item wasn't on the bill of sale, and dealership just had the car marked up by this amount. Buyer beware of additional fees on the bill of sale that aren't fully disclosed beforehand. More
by bobn
Employees Worked With
Justin A
March 12, 2023
when we call. i get put on hold and then when someone answers. i get disconnected. so i call back again and put on hold. no one returns our calls. email or when w i get put on hold and then when someone answers. i get disconnected. so i call back again and put on hold. no one returns our calls. email or when we call. problem is that the windshield wiper will not turn off. in park or drive. car running or turned off. i am also told that they can not fix the windshield wipers because they can not make it not stop, with the motor on or off. as it does for us. when we took the van in. the windshield wiper would not turn off. the head macanic looked at the van. seeing the wipers still running. picked up the van the next day. with the wipers still running. after we paid for the part you replaced. not even leaving the dealer. we left the van showing everyone that the wipers were not shutting off. other customers even took pictures. so why didn't you find the problem when the wipers were still running? we showed you when the problem was happening. you don't have to make the same problem happen. it is already happening. figure it out then. we have taken the car in twice with the wipers running. we gave you the car with the wipers running. you had the car for 2 weeks already. now i am told that they are having a conference call on Friday. so that means another week with out a car. i would like a free loaner. how about another van. i don't think it is too m after 2 weeks and no progress we picked up the van. neither jennifer or shawn smith was in. we take the car in (2 times) when the wipers won't shut off. one time they gave us the car back with the wipers running and the motor off. we did not take the car home. left it again. they see that the wipers won't shut off. they take the car. now they are saying that they can not repeat the problem to fix it. why didn't they figure it out when the wipers were running? when we picked up the van yesterday and someone else helped us. he wanted us to take a picture of the problem. what?? he doesn't know what a wiper running looks like?? much to ask for the trouble and inconvenience. More
by amsbury
Employees Worked With
jennifer cox, shawn smith, Roxette Marie,
