Dick Hannah Dick Says Yes

The bottom line is the people at Dick Says Yes are the most human car salespeople I've ever dealt with. I drove off the lot with a great car, great customer service, and a fair price. However, the offer most human car salespeople I've ever dealt with. I drove off the lot with a great car, great customer service, and a fair price. However, the offer for "free tires for life" on their website is misleading (there is no fine print posted until you get into the showroom). Be sure you get the full details of their mandatory scheduled service at their network of dealerships to qualify for the tires before you weigh that into your decision to buy there. They said I'd lose the "tires for life" even if I changed my own oil!!! BUT the car I bought did have 4 brand new all weather tires (580 A B--good quality rating) installed. They replaced the rear brakes that needed to be done before it could be sold, but they also went ahead and replaced the front brakes that many other sellers would have left alone at 60% left. On the flip side, they didn't flush the transmission fluid even though one of their service techs re-checked and admitted he'd flush the fluid if it was his personal car, but might wait since it would cost so much. Hmmmmm. (They reported that they checked and replaced any necessary fluids) Be sure to ask for their internal service records and a CarFax--not an AutoCheck, this won't show service history! They provided both, but you have keep on them about it. They also had no problem with getting the manufacturer's dealership to inspect the car. They confirmed it was in great shape, besides the transmission fluid. Also got a better financing rate through Dick Says Yes' channels than I could through my credit union and the best private bank rates at the time. Again, their website advertised "3.99% APR" quickly changed to 4.25% when it came down to business because of the year/milage of the car even after they quoted the lower rate knowing what the car's year/milage was. No big deal on the monthly payments, but still wish they were more forthright with the criteria of their special offers. Even still, I feel good about giving Dick Says Yes my business and will look there first the next time I buy a used car. There's always surprises when you are buying a car, but I feel that this dealership was far and above any other that I've experienced and offered the best all around deal on the west coast. More

This was my first experience buying a car from a dealer, it was great. I would recommend This dealer for anyone like myself who has no credit history. I got a car I wanted and they worked with me to find th it was great. I would recommend This dealer for anyone like myself who has no credit history. I got a car I wanted and they worked with me to find the best deal they could find. They were very friendly and let me take my time to think about this big purchase I was about to make. I have tried to buy cars from dealerships before but ended up getting frustrated with the sales staff and just leaving. So in my opinion they are doing a great job. More

I loved Jake!! He was so friendly and so very helpful.We had a great time with him.Give that boy a promotion!! He deserves it! His dedication to his job and this company is unsurpassed by any other that I h had a great time with him.Give that boy a promotion!! He deserves it! His dedication to his job and this company is unsurpassed by any other that I have encountered before!I just want to thank Jake for doing all that he does. Thanks for everything!!! Thanks, Ryan L.Tidwell More

The salesperson, Robert Garrett, and his "manager" were all very personable and yet professional... very easy to work with. For once in my life I actually enjoyed buying a used car. The salesperson, Robert all very personable and yet professional... very easy to work with. For once in my life I actually enjoyed buying a used car. The salesperson, Robert Garrett, and his "manager", Chris, were enjoyable people to work with... humorous and yet humble, with no undue pressure or other stereotypical "used car salesman" traits. More

I was very impressed with my salesman Jake Adams. He was very outgoing and friendly. He spent a lot of time helping me find just the right vehicle, and working with the finance manager to get the terms I n very outgoing and friendly. He spent a lot of time helping me find just the right vehicle, and working with the finance manager to get the terms I needed. I actually enjoyed buying a car, for the first time ever. After my experience, I don't think i'd buy another car anywhere else!! More

I highly recommend Dick Says Yes To Everyone! I am a previous Dick Hannah Customer and I was very impressed with how I was treated at Dick Says Yes. I looked at many cars. I made many phone calls. I did previous Dick Hannah Customer and I was very impressed with how I was treated at Dick Says Yes. I looked at many cars. I made many phone calls. I did everything to try and get out of my Honda Element that I had, because I no longer wanted an SUV but a car. I even was going to go to some other dealerships, but a call from Rachel at Dick Says Yes made me realize that I shouldn't go anywhere but Dick Hannah. After two visits to Dick Says Yes, the first being unsuccesful because I think I was looking for cars that were nice but that just wouldnt fit my circumstances (income and credit). I went back a second time. Both times I worked with Jake Adams. We looked at a bunch of cars and finally found a Jetta that Jake was almost sure he could put me into. It was really nice, fully loaded and low mileage. They made it happen! They did everything to put me in that car! I even went back to the dealership a second time to resign paperwork because the lender wanted the financing to be at a particular amount financed. Mind you they already had made so many exceptions but they even were able to lower my payment by another $35 dollars from 310 to 275 a month in order to meet the request of the lender. So in other words they cut the price even more. Bought a 15,000 dollar Jetta For About 10,700. Great Deal Anyways! They really want to make you happy. The Customers For Life Program is great! (Tires For Life, Car Rental, Car Washes For Life Plus Many Other Great Benefits) Go to Dick Says Yes Vancouver! You wont regret it. Dick Hannah Is AWESOME! More

The finance person was very nice and easy going but the real star of the experience was Robert Garrett - the salesman. He was friendly, funny, thoughtful and nice. He really considered what I was looking real star of the experience was Robert Garrett - the salesman. He was friendly, funny, thoughtful and nice. He really considered what I was looking, gave me several options to consider and made it easy to find the right car. THANKS ROBERT! More

We recently purchased an '09 Dodge from John Lee at Dick Hannah. Our experience has been great. After having been given the run around by dealerships in Eugene Oregon we drove from Cottage Grove Oregon to Hannah. Our experience has been great. After having been given the run around by dealerships in Eugene Oregon we drove from Cottage Grove Oregon to Vancouver to purchase our car. It was very refreshing to have no games played when we got there! What Jim told was going to happen did. Now that is a first with car dealerships and sales people. We would make the drive again when we need to buy another car. More

After being turned down at 2 other dealerships. I was a little frustrated with trying to buy from a dealership. So I stopped by Dick says Yes as a last resort. 3 times must be a charm because I was very pl little frustrated with trying to buy from a dealership. So I stopped by Dick says Yes as a last resort. 3 times must be a charm because I was very pleased with the customer service that Jake Adam's provided. He was very personable and answered all of my questions honestly. Rich who did my financing was also great! He explained everything so I could understand and answered all my questions honestly as well! I would recommend buying from Dick Say's Yes. More

My Review of Dick Hannah's Dick Says Yes: Okay, so I My Review of Dick Hannah's Dick Says Yes: Okay, so I thought that my car buying experience was wonderful and stress free...but apparently the stres My Review of Dick Hannah's Dick Says Yes: Okay, so I thought that my car buying experience was wonderful and stress free...but apparently the stress comes later. Jake and Rachel were fabulous - I 100% stand by that. I am however disappointed with my experience with Rueben and James. It is now January 1st, 2010 and I have not yet received the license plates for my car which I purchased on 12/9/09. My temporary trip permit expired yesterday, 12/31/09. I was told by Rueben that I had to get my DEQ paperwork right back to them the next day so that he could process all of my DMV paperwork to get my plates to me before the end of the month. I drove all the way out to Vancouver rushing to get my stuff into the dealership in time. After speaking with James just a few minutes ago, it seems that I SHOULD have been told that I would have to purchase a second trip permit because the DMV is now taking longer to process things. When I voiced concerns that my permit is now expired and I have to drive for almost a week before I can get to the DMV to purchase another permit and I could now get pulled over and given a ticket...James reassured me by telling me "that's extremely rare". Well, that makes me feel so much better about driving ILLEGALLY!!! I was so happy with my experience when I first purchased my car. I was recommending Dick Says Yes to EVERYONE! Now, I feel like they just don't know what they are doing and I now will be suggesting that people go elsewhere to purchase a car. I would love to do business with Jake and or Rachel again, but unfortunately it won't be possible if they are still at this dealership when the need arises. More