Dick Hannah Dick Says Yes

I went to Dick Says Yes to look at used cars and was helped by Jim. I found a car that I liked, but he refused to come down in price, which was about $500 more than I wanted to spend, but I liked the c helped by Jim. I found a car that I liked, but he refused to come down in price, which was about $500 more than I wanted to spend, but I liked the car, so I agreed on the price. I didn't buy the car that day, but I returned the next day to sign all the paperwork and pick the car up. It was a Kia and overnight I did my research. Jim was trying to sell me a Kia for $500 more than what Dick Hannah Kia was asking for the same car with the same year, mileage, options, etc. Needless to say, I pushed back with this information and they lowered the price. However, once I got the car home I noticed a rock chip on the passenger side of the windshield. I called Dick Says Yes back, Jim wasn't in, it was Labor Day, the service center was closed, I was told to call back the next day. I called the next day, talked to Jim, Jim told me to bring the car by and he would have the service team look at it and if it started to spider, they would fix the chip. I brought the car in, the service team looked at it and they said the windshield would need to be replaced due to spidering. However, I would have to pay for it out of pocket. This is contrary to what Jim told me. I didn't have it fixed. I called Jim the next day and he (the one who told me they would fix it if it started to spider) acted like he didn't know what the policy was. I drove 40 miles there and back and they refused to fix something I missed when I bought the car. Also, after I bought the car, I had a referral card from a friend of mine. When I had the windshield looked at, they said that they wouldn't honor the referral card because you have to present it at the time of purchase. Here two big takeaways about my experience at Dick Says Yes: 1. Before you buy, check the Kelley Blue Book value and their own website for prices. They have 4 computers for use in the lobby they should let you use. They are crooked as a barrel of fish hooks and will try to gouge you! 2. Thoroughly inspect the car before you buy it. If there's something wrong, insist it get fixed before you buy. They will not stand behind the product they're selling once it's off the lot. I would not recommend Dick Says Yes for the above reasons. You may have bad credit and feel like this is the only place for you to go, but I would steer clear of them. They sell damaged goods at inflated prices (and are unresponsive to concerns of the customers). More

I recently bought an 08 Hyundai from Dick Hannah in Vancouver after making an appointment with Jake Adams. Jake was the coolest salesperson I'd ever worked with. Jake let me focus on what I had resea Vancouver after making an appointment with Jake Adams. Jake was the coolest salesperson I'd ever worked with. Jake let me focus on what I had researched and never once pressured me to look at or purchase a car that I hadn't done my homework on. First of all, Dick Hannah has an incredible website. All cars come with Auto Check vehicle histories listed right with their information. With a bit of research, you can go into the dealership armed with a complete knowledge of any vehicle you wish to see. I myself went to the Vancouver location to look at 5 cars. Even though Jake didn't have my top picks on his lot, he simply asked to see the stock numbers of the cars I'd researched and got right to getting us to Portland to see my first pick. I knew what I wanted, Jake knew what I wanted - and we were able to look at a very specific car within an hour of me arriving at the dealership. I hadn't expected such a level of respect. Where many salespeople are lazy and will try to sell you what they have on hand, Jake was more than ready to get me to the car I had selected. Once I got the car, the test drive was great. I was able to drive the car over the freeway, in city traffic and take it through the paces of gauging the vehicles condition. Jake told me, "Drive it like you own it." And I did. There wasn't any hassle or 'extra selling'. Jake genuinely wanted to let me get the best drive out of my first choice car. And that was the car I bought. Into the financing side, the guys worked to get me a stellar rate and made sure that I understood every piece of what I was signing. The warranty is great and I have zero concerns with my vehicle. If anything at all goes wrong I know I have a team at Dick Hannah Vancouver that has my back. I will definitely be a customer for life. I can't say enough good things about my experience at Dick Hannah Vancouver or my experience with Jake Adams. More

I was pleased to know that I would get financed for my OWN car this time around and Nick was a great help in finding me the car that was a good fit for the time! It was warm outside and we had a baby with OWN car this time around and Nick was a great help in finding me the car that was a good fit for the time! It was warm outside and we had a baby with us, happy to see that it was not a problem to just up and go for a stroll in the parking lot, mid sentance with a fussy baby! Also Rachael was a kick in the pants and we had a great day with you both. Thank you for all your help you two!! Katrina More

We were trying to buy a car that was not even on the lot yet and Andrew made sure that we knew everyday what stage the car was in in the shop. We got the car right when it hit the lot and were very impress yet and Andrew made sure that we knew everyday what stage the car was in in the shop. We got the car right when it hit the lot and were very impressed to his dedication to us as buyers. More

We are very pleased with the service here. Steve was a great salesman. Not pushy, or aggressive. But very pleasant to deal with. We found what we wanted for the price we needed. Would defiantly recommend great salesman. Not pushy, or aggressive. But very pleasant to deal with. We found what we wanted for the price we needed. Would defiantly recommend to others. More

Andrew and his finance manager (Robert I think) were awesome! They showed me the perfect car that fit my needs and was able to take it home that same day! I really appreciate their taking time to fit me awesome! They showed me the perfect car that fit my needs and was able to take it home that same day! I really appreciate their taking time to fit me in. They were very friendly, professional, helpful, and funny. Thanks alot Andrew! :) More

I recently decided to trade in my Mustang for something more practical for a large dog and a family later on. After getting the run around from another dealer in Hillsboro i went home frustrated. My fiance more practical for a large dog and a family later on. After getting the run around from another dealer in Hillsboro i went home frustrated. My fiancee told me about Dick Says Yes. I started looking around at their inventory. I saw a 2004 forester with low miles for a really good price. I submitted my info online (phone number) less than 2 minutes later Jake Adams called me and we set up an appointment. When i got there i was greeted by Jake. He treated me with respect. We took a ride over to the auto mall lot and i looked at the forester and then Jake pointed out a 2004 wrx wagon. The wagon immediantly caught my full attention. So we test drove it back to the other lot. sighed the papers and somehow Jake got me a awesome loan. I am 19 have had NO credit history before this car. So far i have put about 5000 miles on it and still perfect. Jake Adams is the best, no pressure atmosphere with him. He is a honest guy. I absolutely recommend him and i will be bringing him more business. More

Nick was very helpful and I am very happy with my purchase. I would recommend anyone that I know who is in the market for a vehicle to go see NICK!!!!! purchase. I would recommend anyone that I know who is in the market for a vehicle to go see NICK!!!!! More

Jacob Adams is a stellar sales person. It took me 3 weeks to make a decision and Jacob "Jake" Adams was as kind the day I started looking as he was 2.9 weeks later when I still hadn't purchased anything. I h to make a decision and Jacob "Jake" Adams was as kind the day I started looking as he was 2.9 weeks later when I still hadn't purchased anything. I have been by the dealership to pick up my license plates and ask questions about my new car and he is always eager to help. I would recommend Jake and the team at Dick Hannah to anyone without hesitation. I am a very happy (now lifetime) customer. My husband will be buying his new truck from Jake in a few months too! ps I will be taking my new car to their dealership for all of my maintenance and warranty work. More

We had a great experience with Dick Says Yes. We bought a 2007 Honda Pilot and are happy with the vehicle. There were a couple dents in the front fender, a scratch on the rear fender and two rock chips in th 2007 Honda Pilot and are happy with the vehicle. There were a couple dents in the front fender, a scratch on the rear fender and two rock chips in the windshield. They agreed to fix all those issues at no extra cost and did a great job on the repairs as well. More